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VERITAS Software, Oracle and Sun Microsystems Offer Global Joint Escalation Center ServicesJEC Can Cut Time To Resolution Nearly in Half; Provides Customer With 24x7 Problem ResolutionLAS VEGAS (VERITAS VISION2000) Oct. 23 -- Industry leaders VERITAS Software Corporation (Nasdaq: VRTS - news), Oracle (Nasdaq: ORCL - news), and Sun Microsystems, Inc. (Nasdaq: SUNW - news), today announced they have expanded their global customer support alliance through the addition of Joint Escalation Center engineers in the United Kingdom. With current operations in Pleasanton, Calif., the JEC provides customers with 24x7 problem resolution and has demonstrated the ability to cut customer time to resolution nearly in half. The expansion of the JEC fulfills part of the VERITAS, Oracle and Sun (VOS) Initiative announced in May and is intended to expedite problem resolution for worldwide customers deploying solutions from VERITAS Software, Oracle® and Sun.Chartered with providing faster, more cohesive problem resolution to the companies' mutual customers who have purchased the appropriate level of support, the JEC uses common support processes and tools to resolve issues involving VERITAS Software, Oracle, and Sun(TM) products. Senior support engineers from each company co-reside in the JEC to support customers worldwide on difficult interoperability issues. Customers around the globe can call the local support number for any of the three companies and front-line engineers can escalate a multivendor problem to the JEC. The engineers in the UK and North America report to a single, accountable manager and work together to resolve mission-critical problems around the clock. ``I am very happy with the expert support I received from the VERITAS, Oracle and Sun Joint Escalation Center,'' said Jason Ramich, database administrator for Corporate Express. ``When my mission-critical, data warehouse support call was quickly escalated to the VOS JEC, I immediately knew I was in good hands. JEC specialists asked the right questions upfront and worked with us 24x7 to conduct root cause analysis. With the JEC's help, we were able to eliminate our local corruption issue, and understand the potential root cause. This should allow us to minimize the recurrence of this issue in our other environments.'' ``A consortium of leading IT vendors who co-reside in a single support facility can provide an excellent level of response time and resolution for tough interoperability problems,'' said Tony Adams, Gartner Dataquest analyst. The JEC is one component of the VOS Initiative, a three-way strategic alliance developed out of Oracle's E-Business Continuity Program and Sun's iForce(SM) Initiative to provide joint customers with a set of well-integrated, high-quality products and services. As part of the VOS Initiative, the three companies are working together to develop and test ``blueprint'' technical configurations and plan to offer a joint consulting service to help customers rapidly build more robust e-business infrastructures. The JEC supports worldwide customers, including customers in Asia Pacific. For more information, please visit http://www.vosinitiative.com. About VERITAS The Data Availability Company(TM) VERITAS Software Corporation provides essential data availability software solutions that enable customers to protect and access their business-critical data for Business Without Interruption(TM). The Company's corporate headquarters is located at 1600 Plymouth Street, Mountain View, CA 94043. Telephone: 650-335-8000. Fax: 650-335- 8050. Email: vx-sales@veritas.com . WWW site: http://www.veritas.com About Oracle Oracle Corporation provides the software that powers the Internet. For more information about Oracle, please call 650-506-7000. About Sun Microsystems, Inc. Since its inception in 1982, a singular vision -- The Network Is The Computer(TM) -- has propelled Sun Microsystems, Inc., to its position as a leading provider of industrial- strength hardware, software and services that power the Internet and allow companies worldwide to dot-com their businesses. With $14.2 billion in annual revenues, Sun can be found in more than 170 countries and on the World Wide Web at http://sun.com. This document may include estimates and forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties, including the timely development and market acceptance of our products and services, our ability to maintain the quality of our end-user customer and partnering relationships, and our ability to manage our business effectively, that could cause the actual results we achieve to differ materially from such forward-looking statements. For more information regarding potential risks, see the ``Factors That May Affect Future Results'' section of our most recent reports on Form 10-K and Form 10-Q on file with the SEC. NOTE: VERITAS, VERITAS SOFTWARE, the VERITAS logo, Business Without Interruption and VERITAS The Data Availability Company are trademarks or registered trademarks of VERITAS Software Corporation in the US and/or other countries. Other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Oracle is a registered trademark and Oracle8i is a trademark or registered trademark of Oracle Corporation. Sun, Sun Microsystems, the Sun logo, iForce and The Network is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and in other countries. All other trademarks are the property of their respective owners. Editorial Contact: Reema Bahnasy OracleMobile 415/401-4000 jmorgan@tenthdimension.com top of page |
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