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ON!contact Software Launches eCMS, a 100% Web-based CRM Solution for Mid-sized CompaniesON!contact Software Corporation, a leading developer of customer relationship management (CRM) systems for mid-sized companies, today announced its breakthrough into the eBusiness arena with eCMS.ON!contact Software has applied the same award-winning functionality of its Client Management Software (CMS) to eCMS, a 100% Web-based CRM suite that fuses customer and eBusiness strategies in a single application suite. eCMS streamlines communication between a company and its employees, customers and partners. Made up of EmployeeNet, ClientNet and PartnerNet, eCMS supplies every business channel with a constant audience-specific view of the critical information it needs each day. · EmployeeNet enables employees to build stronger, more profitable relationships with customers and prospects, while working smarter and faster via the Internet. With EmployeeNet, sales, marketing and service professionals have real-time access to customer information through a Web browser anytime and any place. That means that whether employees are in the office or on the road, they're always in touch with the most up-to-date data and the most effective communication tools. eCMS provides the entire team with a complete view of every customer and prospect and lets team members manage accounts and communicate efficiently via the Internet. · ClientNet taps the Internet to give customers complete control of their relationship with an organization. Through eCMS, an organization can empower its customers to independently purchase products, research product offerings and communicate with employees through its Web site. Customers also have the flexibility to submit information requests, receive self-service support and complete online surveys. Prospects can take advantage of self-qualification and access to company literature. · PartnerNet strengthens the bond between a business and its partners and distributors. With PartnerNet, an organization's business allies have an effective way to manage their customers, accounts and sales opportunities. Through PartnerNet, an organization can pass leads to its partners and collaborate sales strategies. Partners have real-time direct access to an organization's marketing literature and product pricing. Like customers, partners can also order and receive support online. "The Internet is all about shattering the barriers that prevent the seamless transfer of information. CRM technology is following suit and ON!contact Software developed eCMS with that in mind. That's why eCMS provides every channel of a business with direct access to the data needed to carry out its daily business functions," said George Kofman, president of ON!contact Software Corporation. "ON!contact Software will continue to create new technology that opens doors to the most efficient information exchange." eCMS can be accessed directly through an organization's Web site, delivering a consistent look and feel for employees, customers and partners. eCMS is equipped with Microsoft's leading-edge Internet technologies. Built on Microsoft Windows DNA (Distributed Internet Application) architecture, eCMS is comprised of presentation, application and data tiers. eCMS is available for a Microsoft Internet Information Server and Microsoft Transaction Server environment. eCMS is run through Windows Internet Explorer, is XML-based and supports Microsoft SQL Server 2000. "eCMS is an ideal CRM solution for mid-sized companies. Because eCMS has a multi-tier architecture, it is extremely scalability, can be easily installed and has low maintenance requirements. eCMS was built with an open development environment so the application would be easily customized and easily expandable for fast-growing companies," said Sam Vaynshtok, vice president of technology at ON!contact Software. Benefits of eCMS · Scalability: eCMS was built specifically for mid-sized companies, so it was engineered to accommodate the rapid growth typically experienced by mid-sized companies. eCMS was engineered with a distributed, multi-tier architecture to lower the cost and time needed for scaling to a larger number of users. Since there is no software to install, adding users is faster and less complicated. Application servers may be added for processing as needed. · Modifiable: eCMS can be easily customized without programming in an easy-drag-and-drop environment. CMS Tools, ON!contact Software's leading toolkit, is used to customize both CMS and eCMS, so the tool set is consistent between the Windows and Web interfaces. · Reduced training time: since the eCMS interface is so similar to the interface of CMS, current CMS users require less training time when making the transition. · Customer satisfaction: customers have access to expanded business services 24 hours a day, seven days a week. · Reduced Business Operation Costs: eCMS reduces operation costs by offering self help and shared knowledge and by providing more cost-effective means for business communication. · Flexible Data Model: The eCMS data model may be modified at anytime according to changing business needs. · Multiple Computing Environments: eCMS can be run on a variety of databases, including Microsoft SQL Server, Oracle, Informix and Sybase, and multiple network operating systems, including Windows NT, Unix and Novell. eCMS is available directly through ON!contact Software Corporation or through any certified ON!contact Software Business Partner. Please contact ON!contact Software Corporation at 262.375.6555 for more information regarding eCMS. About ON!contact Software Corporation ON!contact Software Corporation develops leading customer relationship management solutions for mid-sized companies. Client Management Software (CMS) is ON!contact Software's Windows-based CRM application suite that automates an organization's sales, marketing and service areas. eCMS is ON!contact Software's 100% Web-based solution that fuses CRM and eBusiness strategies by giving employees, customers and partners audience-specific access to the system. ON!contact Software is a privately held company whose applications are marketed, installed and implemented throughout North America, Europe and the Asia/Pacific region. ON!contact Software’s products are available through its corporate headquarters in Wisconsin and an international alliance network of value-added resellers, system integrators and distributors. ON!contact Software has 200 customers worldwide, including Sears, Johnson & Johnson, Blue Cross-Blue Shield and Summit Bank. Additional ON!contact Software information is located on the Internet at http://www.oncontact.com or via phone at 800.886.0866. Editorial Contact: Margaret Gerstenkorn ON!contact Software Corporation 262.375.6555, ext. 2250 margaret@oncontact.com top of page |
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