Press Release - Octane Software

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Octane Software and TeleTech Ink Multi-Million Dollar Sales and Distribution Agreement

TeleTech Purchases Octane 2000 as Its iRM Platform for Fortune 500 Clients; Initial Rollout Will Target 11,500 Agent Desktops Worldwide

SAN MATEO, Calif., Dec. 13 -- Octane Software, Inc.(TM) today announced a major, multi-million dollar sales and distribution agreement with TeleTech Holdings, Inc. (Nasdaq: TTEC - news), a leading global provider of e-commerce-enabled customer management solutions for the Fortune 500. Under the terms of the agreement, TeleTech will implement Octane 2000(TM), next generation of the award-winning Octane 99(TM), as its Internet relationship management (iRM) platform and plans to deploy it on more than 11,500 of its agent desktops worldwide. TeleTech will also incorporate Octane 2000 into its best-of-breed Cybercare solution that it distributes to clients for integrated, multi-channel customer management, delivering both live-agent and automated customer care.

One of the world's largest customer care outsourcers, TeleTech has more than 13,700 employees and operates 29 state-of-the-art customer interaction centers in nine countries around the globe. TeleTech clients are primarily Fortune 500 and multinational companies, predominantly in the telecommunications, financial services, technology, government and transportation industries, including GTE, American Express, Citibank, Motorola, and the U.S. Postal Service. TeleTech and Ford Motor Company recently announced the formation of a joint venture, the largest of its type in the history of the customer interaction outsourcing business. Known for its expertise in delivering large-scale, integrated solutions, TeleTech is capitalizing on the e-commerce trend with new offerings such as Cybercare that incorporate Internet communications, including web, email, chat, and more traditional customer interaction channels such as the phone and fax.

``For our Fortune 500 clients, e-business is no longer an alternative, it's an imperative,'' said Kenneth D. Tuchman, chairman of TeleTech. ``Octane understands the dynamics of this rapidly-growing market, and will play a critical role in our strategy to enable companies to sell to and service their customers on a very large scale anytime, anywhere, over any media.''

Octane Chosen for Multi-Channel Access and Scalability
TeleTech conducted an in-depth evaluation of traditional customer relationship management (CRM) software, as well as newer Web-based systems, before selecting Octane 2000 as its iRM platform of choice. According to Milos Djokovic, TeleTech's chief technology officer, Octane 2000 was the only off-the-shelf product that could support multi-channel access (e.g., Web, e-mail, phone) and scale to meet the demands of a global outsourcing business.

``Octane's unique, Web-centric design will enable TeleTech, and its clients, to interact with customers over any channel they choose in a consistent and seamless fashion,'' Djokovic said. ``This capability is essential in e-business, and a major reason for selecting Octane.''

Scalability was another important consideration. TeleTech manages more than 700,000 customer interactions each day from its 29 centers located around the globe. Over time, TeleTech plans to standardize on and deploy the Octane iRM solution across its entire base of over 11,500 agent desktops. ``Our business is providing large-scale customer management solutions, so we needed a product that could handle the big volumes,'' noted Djokovic. ``With its distributed architecture, Octane 2000 can deliver enterprise scalability while supporting multiple data sources and delivery channels.''

Octane 2000 will also provide TeleTech with the flexibility it needs to quickly and easily tailor applications for each of its clients. Using Octane Studio(TM), Octane's ``drag and drop'' design tool, TeleTech can customize and deploy client-specific business processes and change the functionality and interface of the application to rapidly respond to changing business requirements.

TeleTech to Incorporate Octane in Best-of-Breed E-Care Solution
In addition to purchasing Octane for its various customer interaction centers, TeleTech will incorporate Octane 2000 into its recently launched e-care solution, called Cybercare. Introduced in July, Cybercare provides an integrated best-of-breed software solution with systems integration capabilities and live and automated customer care. Utilizing the Octane suite, customers may now send an e-mail, click an icon on a Web site, or place a phone call, and Cybercare quickly routes the inquiry to an Octane supported TeleTech agent. The agent uses TeleTech's customer management software, which includes Octane 2000, to provide a host of services such as personalized customer care, on-line sales to loyalty and affinity programs, Web site support, and billing and technical support.

About TeleTech
Founded in 1982, TeleTech is a leading provider of integrated, e-commerce-enabled customer management solutions for global organizations predominantly in the telecommunications, financial services, technology, government and transportation industries. TeleTech operates more than 11,500 state-of-the-art workstations and employs more than 13,700 in nine countries. Its innovative customer interaction platform, Cybercare, integrates the full spectrum of voice and Internet communications, including custom e-mail response, ``chat'' and extensive Web co-browsing capabilities. Through 29 customer interaction centers in the Americas, Europe and Asia, TeleTech couples high-velocity e-infrastructure service deployment with premier quality e-customer relationship management to assure our clients/partners unparalleled success in acquiring, retaining and growing customer relationships.

Information regarding TeleTech Holdings can be found on the worldwide web at http://www.teletech.com.

About Octane Software
Octane Software, Inc. is the leading provider of Internet Relationship Management (iRM) applications and infrastructure, supporting the success of today's electronic businesses -- The Digital 1000. Founded by a team of customer relationship management (eCRM) industry experts, Octane is focused exclusively on providing its Digital 1000 customers with real-time, interactive customer care to compete in the new e-business economy. With Octane 2000, fast-moving companies are experiencing increased customer acquisition and retention, along with improved operating efficiencies and greater competitive power. Octane's customers include leading e-businesses such as Critical Path, e-assist, SEND.COM and Switchboard.com. Headquartered in San Mateo, Calif., with sales offices in Atlanta, Boston, Chicago, Phoenix and London, Octane can be reached toll free at 877-4OCTANE, via e-mail at info@octanesoftware.com, or on the Web at www.octanesoftware.com.

NOTE: Octane, Octane Software, Octane 99, Octane 2000, Octane Studio and Digital 1000 are trademarks of Octane Software, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies.

Editorial Contact:
Jim Lambert
Octane Software, Inc.
(650) 295-6242
jlambert@octanesoftware.com

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