Press Release - Octane Software

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CISCO AND OCTANE SOFTWARE INTEGRATE NETWORKING AND CUSTOMER CARE APPLICATIONS FOR E-COMMERCE

Octane 99 Internet Relationship Management Suite and Cisco's Internet Commerce Solution Accelerate Deployment of Online Care and Commerce

SAN MATEO, CA, November 15 , 1999 —Octane Software™, the leading provider of Internet Relationship Management (iRM) applications and infrastructure, today announced an alliance with Cisco Systems, Inc. (NASDAQ: CSCO), the worldwide leader in networking for the Internet. Under the agreement, Octane's award-winning Octane 99™ suite will be integrated with Cisco networking solutions, including call processing and communications, to help online businesses operate at higher levels of efficiency and respond to customer and market demands on a real-time basis. Through their joint efforts, Cisco and Octane will target key markets to deliver the integrated solutions, and establish cohesive sales and marketing efforts.

By combining the strength of the two technology and application leaders, businesses can now experience greater levels of customer and partner care, resulting in increased customer acquisition and retention. The Octane 99 suite, including the iCare™ application and iBusiness™ infrastructure, will provide customers with advanced relationship management features, such as pre-sale support, order management, and self- and assisted-service, as well as the infrastructure for multi-channel communication (e.g. web, email, phone) and integration to leading commerce systems.

"Octane is an industry-leading provider of Internet-based relationship management solutions," said Sue Bostrom, vice president of the Cisco Internet Business Solutions Group. "By fine tuning Octane applications for Cisco networking solutions, we will enable businesses to accelerate the deployment of online care for more efficient and strengthened customer and partner relationships."

"Businesses today need a relationship management solution that is flexible, scalable and extendable to support their rapidly growing online operations," stated Tim Guleri, president and CEO of Octane Software. "We are very pleased to be working alongside a powerhouse like Cisco to deliver a comprehensive offering that addresses today's advanced business needs among the emerging Digital 1000 marketplace."

About Octane
Octane Software, Inc. is the leading provider of Internet Relationship Management (iRM) applications and infrastructure, tailored for the success of today's electronic businesses - The Digital 1000. Built by a team of electronic customer relationship management (eCRM) industry experts, Octane is focused exclusively on helping its Digital 1000 customers use real-time, interactive customer care to compete in the new e-business economy. With Octane, fast-moving companies are experiencing increased customer acquisition and retention, along with improved operating efficiencies and greater competitive power. Octane's customers include leading e-businesses such as Critical Path, e-assist, SEND.COM and Switchboard.com. Headquartered in San Mateo, Calif., with sales offices in Atlanta, Boston, Chicago, Phoenix and London, Octane can be reached toll free at 1-877-4OCTANE, via e-mail at info@octanesoftware.com, or on the Web at www.octanesoftware.com.

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Octane, Octane Software, Octane 99 and Digital 1000 are trademarks of Octane Software, Inc. Other company and product names used in this publication are for identification purposes only and may be trademarks of their respective companies.

Editorial Contact:
Jim Lambert
Octane Software, Inc.
(650) 295-6242
jlambert@octanesoftware.com

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