Press Release - NoWonder

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NoWonder Support Marketplace Wins Users Choice Award

SAN FRANCISCO, CA, October 27, 1999—NoWonder, the online marketplace for technical support and services, today won the Users Choice "Gold Best-in-Class" Award for its online support community at www.nowonder.com. The Users Choice Awards are sponsored by Customer Support Management magazine and RealMarket Research.

The Users Choice Awards is the only awards program in which end users evaluate customer relationship management (CRM) products and services. Almost 6,000 CRM customers judged this year's 238 nominees. NoWonder and the gold winners were honored today during ZD Events' CRM '99 Conference and Expo in San Francisco. Katherine Grayson, editorial director of Customer Support Management magazine, and Gary Lemke, president of RealMarket Research, presented the awards. NoWonder garnered more votes than any other Users Choice Awards finalist in any category.

Customer Support Management is the only CRM publication focused on customer service and support, for senior managers in all industries. RealMarket Research provides market research for CRM organizations and publishes the CRM industry's first and only daily online news publication, "RealMarket Today!"

About NoWonder
The NoWonder support marketplace at www.nowonder.com matches users with the appropriate support provider from a cast of thousands in 150 countries around the world, 24 hours a day, 7 days a week. NoWonder services and technologies deliver personalized, one-to-one support to computer and network users. NoWonder has helped more than a million online users-at home, inside small and medium businesses, and even in large corporations.

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Editorial Contact:
Anthony Lye
Nowonder
(408) 245.9606
anthony.lye@nowonder.com

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