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ePeople’s Online Marketplace Powers New Adobe Support ExchangeMarketplace Allows Adobe Customers to Resolve Technology Queries 24x7 With Help of Adobe Certified ExpertsMOUNTAIN VIEW, Calif., September 25, 2000 -ePeople Inc., the largest and most comprehensive online marketplace for IT services and support, today announced a strategic alliance with Adobe Systems Incorporated (Nasdaq: ADBE), the leader in digital publishing solutions for Web, print and dynamic media, to deliver an online support exchange for Adobe customers. The Adobe Support Exchange (www.adobe.com/support) is a co-branded service created by ePeople and currently available to all Adobe customers.The Adobe Support Exchange brings qualified Adobe service providers and Adobe Certified Experts (ACEs) from the ePeople online marketplace of more than 17,000 service providers to address technical questions on Adobe products. These service providers are also able to assist customers with queries on other software, hardware and Internet products. “Adobe is continuously investing in progressive customer service programs to ensure our customers always receive the highest level of support,” said Emily Millar, vice president of worldwide service and support, Adobe Systems Incorporated. “By offering the ePeople marketplace to our customers and directing qualified Adobe support providers and ACEs to the marketplace, Adobe and ePeople are defining the next level of personalized, cost-effective and efficient customer support.” Hundreds of participants in the ACE program have already registered with the ePeople marketplace as providers of Adobe customer support. Registered ACEs have the use of the ePeople marketplace infrastructure, including a broad set of service delivery tools, to provide support to Adobe customers. With the availability of ACEs within the marketplace, Adobe customers have access to support providers with expertise ranging from the widely used Adobe Acrobat to the highly complex Adobe After Effects motion graphics and visual effects tool. “The ePeople online marketplace model is transforming the way technology vendors provide support to their customers,” said Anthony Lye, president and chief executive officer of ePeople. “We are pleased that a visionary software company like Adobe has recognized the value of our online marketplace and is revolutionizing the delivery of support for its customers.” How it Works The Adobe Support Exchange is an integral part of the Adobe online support resolution system and can be accessed from Adobe’s support page. The user is taken directly to the co-branded ePeople and Adobe marketplace where the user can type in their support question. The question is then sent to providers that have met specific Adobe qualifying criteria. The user has the option of receiving an immediate answer from the next available qualified provider through ePeople’s FastTrack system, which allows the user to specify a price for each question, or the user can opt to wait to receive bids from qualified support providers. Customers also have the option to stay online for live help or go offline to be notified by e-mail as new bids are posted. This notification feature invites the customer to return to the site to review bids and choose a provider for either immediate support delivery or to schedule an online service appointment. A pilot program of the Adobe Support Exchange was launched on the Adobe Web site on January 12, 2000. To date, approximately 10,000 users have had approximately 15,000 questions answered with a satisfaction rating well above the Industry average. About ePeople ePeople (formerly NoWonder) is the largest and most comprehensive online marketplace for IT services and support. The ePeople marketplace provides business users with a resource for fast, reliable and personalized technical assistance, available 24 hours a day, seven days a week. ePeople empowers buyers of IT support to choose the right provider at the price they are willing to pay and provides them with a robust infrastructure for service and support delivery, tracking and billing. Customers and partners of ePeople include Adobe, CNET, Microsoft Corp., McAfee, Seagate Software, SITEL Corp., and Support.com. More information on ePeople is available at www.epeople.com. ePeople and FastTrack are trademarks of ePeople, Inc. of Mountain View, Calif. Adobe, Acrobat and After Effects are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners. Editorial Contact: Steve Cooper FitzGerald Communications 415-677-0221 scooper@fitzgerald.com top of page |
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