(October 28, 2004) PLANO, Texas - Symon Communications, Inc., a leading global provider of enterprise information, performance management software and visual communications systems, announced today the renewal of its Nortel Select Product Partner status. The company also successfully concluded Nortel Networks Compatible Product testing, verifying the compatibility of a number of Symon solutions with new releases of Nortel Networks products. For each strategic market niche, Nortel grants the Select Product partner designation to the one vendor that Nortel considers to be the technology leader and provides the most value in partnering solutions with Nortel Networks products.
Nortel Networks performs compatibility testing to assist its customers in locating third-party products that have been verified by Nortel Networks engineers in a controlled lab environment and deemed compatible with specified Nortel Networks products. By pursuing improvements in product integration, Nortel Networks offers a more cost-effective, integrated solution to its customers. With this successful compliance testing, Nortel Networks assures its customers of Symon’s successful product interoperability.
“Symon is very proud to be a Nortel Networks Select Product Partner and to have earned this compatibility verification,” said Mike Strand, executive vice president of Strategic Alliances, Symon Communications, Inc. “We have a long history and partnership working with Nortel Networks, including our extensive real-time data collection and display technology that interfaces with Nortel Networks products. We look forward to further enhancing the value of Nortel Networks products through the development of innovative complementary solutions, such as our Symon Community workforce management software.”
Nortel Networks Select Products are strategically selected products from Developer Partners who create significant value for Nortel customers. Included in the Select Product Program as verified compatible with Nortel SCCS 4.2 and 5.0, and SECC 4.2 are Symon Vista™, browser-based dashboard reporting; Symon TargetVision™, corporate and employee communications; Symon Community™, 100 percent Web-based workforce management
software; Symon Enterprise Server (SES) ™, powerful middleware engine; and SymonView II™, an entry level agent scorecard for desktop and wallboards developed specifically to work with SCCS and SECC.
About Symon Communications, Inc.
Symon Communications produces quality software and hardware solutions to collect, analyze, report and track real-time, mission-critical productivity information for contact centers, data centers and other business applications. This information includes business metrics, workforce efficiency and operations alerts. Symon products include browser-based Community workforce management software and Vista data presentation tools, Symon TargetVision visual messaging systems, patented NetLite wallboards, and the Symon Enterprise Server data management system. Installed with 3,200 customers in more than 6,000 installations worldwide, more than four million clients view Symon products daily. Symon has provided award-winning products since 1981. Symon is privately held and maintains a global direct sales and distributor network from its headquarters in Plano, Texas. For more information, visit www.symon.com or call 800-724-4044.
* Symon, Community, Symon2000, Symon Vista, Symon Design Studio, Symon View Plus, Symon Express, Symon Enterprise Server, Symon TargetVision DeskView, NetBrite and NetLite are trademarks of Symon Communications, Inc. All other trademarks mentioned herein are the sole property of their respective owners
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