RA'ANANA, Israel--Nov. 10, 2003--NICE Systems (Company
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Studies), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that it has been awarded the "Frost and Sullivan 2002 Market Engineering Leadership Award in the Total Asia Pacific Call Monitoring Systems Market". The award was presented to NICE this week by Manoj Menon, Director of Frost and Sullivan's Technology Practice, Asia Pacific. Mr. Menon was speaking at the annual NICE APAC Summit, which brought senior NICE executives together with a record number of business partners and end users to share knowledge and best business practices.
Frost and Sullivan announced the award win in its latest "Asia Pacific Interaction Customer Relationship Management (ICRM) Market" report. The report confirms NICE's leadership in the overall Asia Pacific call monitoring market in 2002, featuring strong growth in India, South Korea, Taiwan, Hong Kong, Japan, China, and Australia. It states that "established presence in the logging market has allowed NICE to leverage (its) installed base to win large call monitoring contracts in such key industries as financial service, telecommunications insurance, and the outsourcing segments."
"This award, coupled with the success of the Summit, comes as proof of our ongoing progress in Asia Pacific, and is aligned to our strategy of moving beyond recording to deliver business solutions to customers," commented Haim Shani, president and CEO of NICE Systems Ltd. "We see a clear trend of growing revenues for NICE in Asia Pacific, and we are fully committed with dedicated local marketing, support and services teams throughout the region. NICE is now in the best position to take full advantage of the excellent potential for growth in Asia Pacific, where, for example, VoIP is gaining momentum."
About Frost & Sullivan
Frost & Sullivan, an international growth consultancy, has been supporting clients' expansion for more than four decades. Our market expertise covers a broad spectrum of industries, while our portfolio of advisory competencies include custom strategic consulting, market intelligence and management training. Our mission is to forge partnerships with our clients' management teams to deliver market insights and to create value and drive growth through innovative approaches. Frost & Sullivan's network of consultants, industry experts, corporate trainers and support staff, spans the globe with offices in every major country. For further information, visit www.frost.com.
About NICE
NICE Systems (Nasdaq:NICE - News) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com)
NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.
Trademark Note: 360 Degree View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.
(a) In Australia only
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.
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