RA'ANANA, Israel--(BUSINESS WIRE)--Nov. 4, 2003--NICE Systems (Company
Profile, Past
Stories, Case
Studies) (Nasdaq:NICE - News), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction
management, today announced that Grupo Santander (NYSE:STD - News), the largest financial institution in Spain and in Latin America, with over 100,000 employees
worldwide, has selected NICE Systems amongst a wide group of vendors for a multi-phase regional implementation of Total Recording and Quality Monitoring solutions in its
contact centers across Latin America. The initial rollout will be in Brazil and Mexico.
Santander will implement NiceLog® for Total Recording and NiceUniverse® for Quality Assurance. Specifically, it will use the NICE solution for compliance recording
and to identify areas where its agents may need additional training to ensure optimum customer service.
"We have selected NICE, after a deep evaluation of many different alternatives," indicated Mr. Jose Maria Yubero, Director of Operations and Technology for Latin
America in Grupo Santander.
"We are thrilled to be chosen by one of the most respected financial institutions in the world," said Dr. Shlomo Shamir, president and CEO of NICE Systems,
Inc. "Grupo Santander joins the majority of the financial services market currently recording on NICE equipment."
About Grupo Santander
Grupo Santander is the largest financial institution in Spain and in Latin America and the second bank in the euro zone by market capitalization. Grupo Santander manages
EUR442,7 billion in funds and is present in 40 countries with more than 35 million customers and over 9.000 offices. In Latin America, Grupo Santander has a leading
position managing over EUR100 billion and an extensive presence throughout ten countries, with 4.000 offices, 11.700 ATM's and more than 56.000 employees
About NICE
NICE Systems (Nasdaq:NICE - News) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional
services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit
television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions
in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom,
France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com)
NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude
Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV Canada, Nokia, SNT Group, Software Spectrum
and Sydney Airport.
Trademark Note: 360 degree View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting
Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix,
NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision,
NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and
services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their
respective owners.
(a) In Australia only
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the
current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to
changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and
applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting
from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ
materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.
email this article