Frost & Sullivan Recognizes NICE as #1 in Worldwide Quality Monitoring Market(email this article)

RA'ANANA, Israel--(BUSINESS WIRE)--Oct. 2, 2003--NICE Systems (Nasdaq:NICE - News) (Company Profile, Past Stories, Case Studies), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that Frost & Sullivan has recognized NICE for its number one market share position in 2002 in the worldwide Quality Monitoring market, comprised of both Full Recording and Selective Recording.

The report also indicated that NICE has increased its market share in both the Full Recording and Selective Recording segments during the first quarter of 2003.

According to the report, "As the only major quality monitoring vendor to compete strongly in both the selective and full recording segments, NICE is the global leader for the combined selective recording and full recording markets."

The report continues, "Overall, the company's product lines are very complete....with a solid product line and distribution network, NICE Systems is well positioned to continue its strong growth record."

"It is very gratifying to have a leading analyst firm such as Frost & Sullivan validate our industry leadership for three straight years," said Haim Shani, president and CEO of NICE Systems, Ltd. "In addition to the advantages noted in the report such as the breadth of our product line and our global partners and distribution network, we attribute our success to constant technological innovation and excellent customer service."

About NICE

NICE Systems (Nasdaq:NICE - News) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com )

NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.

Trademark Note: 360(degrees) View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

(a) In Australia only
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.