NICE Named Industry Leader by Independent Analyst Firm Frost & Sullivan (email this article)

Ra’anana, Israel, September 21, 2005 - NICE Systems (Company Profile, Past Stories, Case Studies) (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ today announced that in the recent 2005 study by Frost & Sullivan entitled World Agent Performance Optimization Market, NICE ranked first in the global quality monitoring market. In addition, NICE was recognized for excellence in all areas of market leadership, including the success of the vision for business performance management that is based on the company’s Insight from Interactions strategy, enabled by the capabilities of NICE Perform™; as well as successfully transitioning to a solution focused company.

NICE has been singled out as the global quality monitoring industry leader with 33.7% of the worldwide market (products and services). NICE also leads the combined software and hardware market worldwide with 38.4% market share- nearly as much as its two closest competitors combined.

The Frost & Sullivan report shows that NICE also retained its number one position in each major geographical region as well, with 31% of (software and hardware) in North America and 50% in EMEA.

The report discusses NICE Perform’s capabilities in helping “tap the intelligence and gain insight from customer interactions, to enhance business performance throughout the enterprise.” Among the capabilities highlighted are word spotting, emotion detection and Talk Analysis.

“NICE also offers an integrated and feature rich coaching module to its customers. The functionality contained in this module enables supervisors to create and send coaching packages to agents,” says Seema Lall, industry analyst, Frost & Sullivan. “NICE provides a very comprehensive analytics solution encompassing a broad range of features and capabilities within a single, easy to use interface. Frost & Sullivan lauds NICE System's attempt to help enterprises tap on the hidden 'goldmine' within customer interactions.”

The ranking follows on another recent Frost & Sullivan survey of the industry in APAC in which NICE earned the Frost & Sullivan 2005 Market Leadership Award in the Asia Pacific call monitoring systems market. Audrey William, Industry Manager, ICT Practice, Frost & Sullivan Asia Pacific, said, "NICE has emerged as a powerhouse, gaining substantial mindshare and market share in the Asia Pacific call monitoring space in 2004. Its success can be attributed to its excellent strategic alliances, as well as a solid network of channel partners. In addition, NICE's ability to innovate its offerings has given it an edge in the contact center industry."

Manoj Menon, Partner at Frost & Sullivan added, "Frost & Sullivan believes that NICE will continue to be a dominant player in the call monitoring market in years to come. The company has focused exceptionally well in key verticals such as the financial services, telecommunications and outsourcing segments."-

"We are happy to see further recognition of our market leadership and validation of our strategy for providing contact centers and the enterprise with the powerful capabilities of extracting Insight from Interactions,” said Zvi Baum, NICE President of Enterprise Interactions Solutions. "We are pleased that Frost & Sullivan shares our view that a fully integrated end-to-end solution that performs multi-dimensional interaction analytics is the key to improving performance at the agent, contact center and enterprise levels.”

About NICE
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™, based on advanced content analytics - of telephony, web, radio and video communications. NICE's solutions improve business and operational performance, as well as security. NICE has over 23,000 customers in 100 countries, including the world's top 10 banks and over 75% of the Fortune 100 companies. More information is available at www.nice.com.

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