TransWorks Implements NICE Voice-Over IP Recording Solutions at Facility in India(email this article)

RA'ANANA, Israel--(BUSINESS WIRE)--Sept. 17, 2003--NICE Systems (Company Profile, Past Stories, Case Studies) (Nasdaq:NICE - News) a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that TransWorks a leading provider of CRM (Customer Relationship Management) and BPO (Business Process Outsourcing) services in India, has implemented NICE's Cisco VoIP recording solution in its 400 seat contact center in Bangalore, which is among the largest Cisco IPCC deployments in India.

"Our NICE solution enables us to continuously improve customer service for every interaction over all types of media," commented Prakash Gurbaxani, TransWorks' CEO. "We have improved our contact center business performance and have also received very positive feedback from our clients."

Additionally NICE Customer Experience Management (CEM) version 8.8 has met the Cisco AVVID (Architecture for Voice and Video Integrated Data) Partner Program test criteria for interoperability with the Cisco IP Contact Center Enterprise Edition version 4.6 and Cisco CallManager 3.3.

NICE's VoIP solutions provide its customers with full application transparency, which facilitates and expedites the migration from conventional to VoIP infrastructure. NICE offers both software-only and hardware plus software solutions for risk management, compliance and quality monitoring with support for phone applications on Cisco 7940 and 7960 IP phones.

The Cisco AVVID Partner Program sets criteria for interoperability testing by independent third parties and enables leading product and services firms to deploy innovative business solutions. The program provides enterprise customers with information regarding Cisco AVVID partner products and services that an independent testing facility has tested and found to interoperate with Cisco networking technology.

IP telephony partners in the Cisco AVVID Partner Program expand customer choice with call processing, collaboration, and customer interaction solutions and services. These solutions are based on Cisco AVVID, a standards-based open architecture that provides enterprises with the foundation for advanced converged networks. IP telephony partner solutions complement and extend Cisco AVVID with business applications that improve customer care, lower costs, and increase workforce productivity. These solutions include call accounting and billing, call processing, unified messaging, e-collaboration, and multimedia customer interaction.

With Cisco AVVID providing the architecture for a highly available, scalable, and unified network, IP telephony partner solutions interoperate with Cisco IP telephony products such as the Catalyst® 6000 Series switches, Cisco CallManager, Cisco Media Convergence Server, Cisco Integrated Communications System, and Cisco IP IVR.

Cisco CallManager is the software-based call-processing component of the Cisco enterprise IP telephony solution and a key component of the Cisco AVVID Architecture. CallManager software extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice-over- IP (VoIP) gateways, and multimedia applications.

"NICE and Cisco support open, standards-based architectures and share a commitment to interoperable solutions," said Michael Ansley, Director of Voice Technologies Marketing in Europe Middle-East and Africa at Cisco. "Through this vision, the Cisco AVVID Partner Program delivers the power of choice to enterprises - - the ability to extend the Cisco end-to-end architecture with our members' world-class products and technologies. With Cisco AVVID partner offerings such as NICE CEM solutions version 8.8, customers can deploy a broad range of e-business solutions which foster innovation and drive rapid adoption of business-critical technologies."

About NICE

NICE Systems (Nasdaq:NICE - News) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com )

NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, Los Angeles Police Department, MicroAge Teleservices, New York Police Department, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.

Trademark Note: 360(degrees) View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

(a) In Australia only
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.