RA'ANANA, Israel--(BUSINESS WIRE)--Sept. 16, 2003--NICE Systems (Company
Profile, Past
Stories, Case
Studies) (Nasdaq:NICE - News), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction
management, today announced that Freedom Finance, Britain's leading finance broker has selected NICE Systems recording solution to monitor in-bound and out-bound
calls to ensure the company is offering the highest standards of quality and performance to customers. Freedom Finance is installing NiceLog®'s Total Recording,
NiceUniverse® Quality Management, and NICE's screen recording for its 400 seat operation center in the UK.
"NICE Systems was selected due to extensive experience with financial institutions, strong financial position, and proven technology," commented Patrick Haigh-
Gannon IT Manager at Freedom Finance. "In addition, we believe that NICE has a product road map that includes the capabilities that are the most closely aligned with
our long term strategy. Our NICE solution will help us with future compliance issues, and will enable us to be more competitive in the marketplace."
Freedom Finance has been arranging personal loans and mortgages since 1983 for people applying directly, either by phone or online, in response to national press and
television advertisements. It also handles declined loan and mortgage applications for several high street banks and building societies. Freedom Finance handles in excess
of 80,000 telephone calls per month and is part of JZ International a 5 Billion pound turnover operation.
"As financial institutions are providing more and more banking services via the internet and telephone, the contact center is taking the place of face-to-face
interactions," commented Jim Park president NICE EMEA. "Forward thinking financial companies like Freedom Finance are expanding beyond recording for
compliance purposes to record customer interactions for improved customer service. NICE has the advantage that we can provide the total recording and quality
management recording solutions that meet all of their needs."
About NICE
NICE Systems (Nasdaq:NICE - News) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional
services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit
television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions
in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom,
France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com )
NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude
Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, Los Angeles Police Department, MicroAge Teleservices, New York Police
Department, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.
Trademark Note: 360(degrees) View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting
Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix,
NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision,
NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and
services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their
respective owners.
(a) In Australia only
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the
current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to
changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and
applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting
from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ
materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.
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