Monitronics, Security Industry Giant, Adopts NICE Solutions to Improve Performance and Customer Service (email this article)

Ra’anana, Israel, July 28, 2005 - NICE Systems (Company Profile, Past Stories, Case Studies) (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract insight from interactions today announced it has received an order from Monitronics to adopt its industry leading contact center solution, and benefit from the expanded solution suite now offered by NICE to Dictaphone CRS customers. Monitronics will apply NICE’s contact center interactions solutions to increase the quality of customer interactions through improved agent monitoring.

Monitronics will benefit from NICE’s capabilities for advanced quality monitoring of customer interactions, by using targeted, as opposed to random, agent monitoring, thus improving internal processes and overall efficiency, customer service levels.

“Security has become a much greater area of concern for both businesses and homes over the last few years,” said Michael Meyers, CFO, Monitronics. “NICE has demonstrated its customer interaction handling and agent quality monitoring prowess. Our decision to adopt NICE’s solutions is based on the company’s capabilities to improve agent performance and streamline customer interactions processes.”

“Monitronics’ adoption of NICE solutions reflects the positive response we are receiving from former CRS customers,” said Eran Gorev, President and Chief Executive Officer, NICE Systems Inc. “This transaction has provided NICE with an extensive installed base that is ready to adopt our market leading solutions and the expanded offering that NICE now offers to Dictaphone customers. We are thrilled that Monitronics is entrusting NICE to meet its performance enhancement needs.”

About Monitronics
Monitronics International, Inc. is a leading national provider of security alarm monitoring and related services to residential and business subscribers throughout the United States. The Company monitors signals arising from burglaries, fires, and other events for over 500,000 subscribers through security systems installed by its dealers at subscribers’ premises.

About NICE
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions, based on advanced content analytics - of telephony, web, radio and video communications. NICE's solutions improve business and operational performance, as well as security. NICE has over 23,000 customers in 100 countries, including the world's top 10 banks and over 75% of the Fortune 100 companies. More information is available at www.nice.com.

Trademark Note: 3600 View, Agent@home, Big Picture Technology®, Executive Connect®, Executive Insight*, Experience Your Customer®, Investigator, Last Message Replay, Lasting Loyalty, Listen Learn Lead®, MEGACORDER, Mirra®, My Universe, NICE®, NiceAdvantage®, NICE Analyzer, NiceCall®, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog®, NICE Perform, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse®, NiceUniverse LIVE, NiceVision®, NiceVision ALTO, NiceVision Harmony®, NiceVision Mobile®, NiceVision Pro®, NiceVision Virtual®, NiceWatch, Renaissance®, Scenario Replay, Secure Your Vision, Tienna®, TrunkNet®, Universe®, Wordnet® and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission. ###