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NetManage's SupportNow Enhances KLA-Tencor's Interactive, Real-Time Customer Support SolutionCUPERTINO, Calif.--Sept. 21, 2000--NetManage, Inc. (Nasdaq:NETM), a leading supplier of e-business access and application integration solutions, today announced that KLA-Tencor (Nasdaq:KLAC), the world leader in yield management and process control solutions for semiconductor manufacturing and related industries, has integrated SupportNow(TM) into iSupport(TM), the company's comprehensive and secure on-line customer support service. KLA-Tencor's highly trained technical support staff and applications engineers use iSupport to deliver fast, secure and effective services to customers worldwide.iSupport extends the capabilities and availability of KLA-Tencor's on-site support team and provides around-the-clock equipment performance and parameter monitoring, early problem detection, predictive maintenance, and real-time problem resolution. KLA-Tencor chose to integrate SupportNow's collaborative service and support technology for its security feature. This enhancement allows KLA-Tencor and its customers to work behind their respective firewalls while gaining access to the necessary information required to resolve the problem. ``Secure, interactive Web-based customer support solutions are critical for maintaining an advantage in today's marketplace,'' said Zvi Alon, president and CEO of NetManage. ``SupportNow is one of the tools NetManage offers to its customers who are extending their businesses into e-businesses. We are pleased that SupportNow is helping companies like KLA-Tencor improve their iSupport offering, the semiconductor industry's first web-based customer support delivery system.'' NetManage's SupportNow is a live interactive support tool that is revolutionizing end-user support. SupportNow provides end-users with live, personal results-oriented service securely over the Internet, intranet, or extranet. While the end-user is online, the support representative can fix the problem -- usually on the first call -- while the end-user views the process and maintains privacy. About KLA-Tencor KLA-Tencor is the world leader in yield management and process control solutions for semiconductor manufacturing and related industries. Headquartered in San Jose, Calif., the company has sales and service offices around the world. An S&P 500 company, KLA-Tencor is traded on the Nasdaq National Market under the symbol KLAC. Additional information about the company is available on the Internet at www.kla-tencor.com. About NetManage Founded in 1990, NetManage, Inc. (Nasdaq:NETM) delivers information access, publishing, integration, and support solutions and services that maximize a company's investment in existing information systems and provide the bridge to the new Internet economy. Award-winning NetManage products and services offerings include a comprehensive portfolio of application integration software, host access software, centralized management, and live interactive support solutions that transform corporate information assets into powerful e-business solutions. NetManage sells and services products worldwide through its direct sales force, international subsidiaries, and authorized channel partners. For more information, visit www.netmanage.com, send e-mail to pr@netmanage.com or call 978/685-4000 (Eastern Time) or 408/973-7171 (Pacific Time). Note to Editors: NetManage, the NetManage logo, the lizard-in-the-box logo, RUMBA, ONESTEP, ViewNow, SupportNow, and OnWeb are either trademarks or registered trademarks of NetManage, Inc., its subsidiaries, and affiliates in the United States and/or other countries. All other trademarks are the property of their respective owners. Editorial Contact: Scott Bamford NetManage 408/342-7631 scott.bamford@netmanage.com top of page |
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