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VerticalNet and Net Effect Introduce Live Online Help
"Live Help" Seen as Key Element of Community-Building
NORTH HOLLYWOOD, CA and HORSHAM, PA - August 31, 1999 - Net Effect, the leading provider of scalable Web-based "Live Help" services, and VerticalNet, Inc. (NASDAQ: VERT), the Internet's leader in business-to-business communities of commerce, announced the upcoming launch of Live Help service on select VerticalNet® community sites. Beginning in early September, visitors will have real-time online access to VerticalNet agents available to help answer questions and facilitate transactions."We're excited to offer our members a level of service unmatched among other online business communities as a result of working with Net Effect. By providing live agents to assist buyers, qualify and pass leads, and facilitate communication among our members, we hope to create an even more satisfying and productive experience for conducting business and doing transactions on the Web," said Mike Hagan, executive vice president and co-founder of VerticalNet.
Julie Schoenfeld, president and CEO of Net Effect, expressed similar excitement regarding the launch. "By adding the human element to online business communities, VerticalNet is setting a high standard for Web-based customer relationship management. Real-time communication takes community-building to a new level, enabling VerticalNet to play a much more active role in facilitating the relationships so important to its success. And as VerticalNet's communities continue to grow in size and reach, our scalable solution will grow with them."
The Live Help service will be available to visitors in both auctions and e-Commerce Centers of a number of VerticalNet's trading communities. By clicking on a "Get Live Help Now" button, visitors will initiate online chat sessions with VerticalNet agents available to assist as advisors or facilitators. Agents can provide custom solutions or utilize one of many pre-prepared solutions as a basis for customization. Complete session transcripts will also be captured and analyzed to identify immediate service improvement opportunities.
About the Net Effect Solution
Net Effect's Live Online Help service provides a complete chat-based customer care solution for global e-businesses. The service features skills-based routing, multi-session management, real-time session escalation, transcript capture, knowledge base integration, remote browser control and solution development tools -- as well as the customer care and Web design expertise to ensure timely and effective integration. Net Effect's scalable solution is designed specifically for the needs of global e-commerce leaders.
About Net Effect
Net Effect is the first company to deliver scalable, Web-based "Live Help" services to the e-commerce market. Net Effect's solution enables real-time text-based conversations between e-businesses and their customers, providing a new opportunity to convert e-shoppers into e-buyers. Implemented with close support from Net Effect's customer care and Web experts, Live Help can be launched easily, intelligently and cost effectively - and with clearly measurable benefits. The "net effect" is improved customer loyalty and profitability. Based in North Hollywood, California, Net Effect is backed by Greylock, Trinity Ventures, TL Ventures and Stanford University. For more information, visit www.neteffect.com or call (818) 752-6600.
About VerticalNet
VerticalNet, Inc. (www.verticalnet.com), is the Internet's premier developer of business-to-business communities of commerce and content. The company's revenue streams include advertising, sponsorships, fees, royalties, and services, including career, corporate credit cards and distribution arrangements. VerticalNet trades on the NASDAQ National Market.
VerticalNet currently operates 46 vertical communities grouped into ten sectors: ADVANCED TECHNOLOGIES: Aerospace Online, Computer OEM Online, Medical Design Online, Test and Measurement.com, Plant Automation.com, Embedded Technology.com; COMMUNICATIONS: Wireless Design Online, Photonics Online, Fiber Optics Online, RF Globalnet.com, Premises Networks.com, Digital Broadcasting.com; ENVIRONMENTAL: Water Online, Pollution Online, Public Works Online, Solid Waste Online, Power Online, Pulp and Paper Online, Safety Online, ElectricNet.com; FOOD AND PACKAGING: Food Online, Food Ingredients Online, Beverage Online, Bakery Online, Meat and Poultry Online, Dairy Network.com, Packaging Network.com; FOODSERVICE/ HOSPITALITY: Foodservice Central.com ; HEALTHCARE: Hospital Network.com, Nurses.com and E-Dental.com; MANUFACTURING AND METALS: Machine Tools Online, Tooling Online; PROCESS: Chemical Online, Pharmaceutical Online, Hydrocarbon Online, Semiconductor Online, Paint and Coatings.com, Adhesives and Sealants.com, Oil and Gas Online, Oil Link.com; SCIENCE: Bioresearch Online, Drug Discovery Online, Laboratory Network.com; SERVICE: PropertyAndCasualty.com , HR hub.com.
This announcement contains forward-looking statements that involve risks and uncertainties, including information contained in this document where statements are preceded by, followed by or include the words "believes," "plans," "intends," "expects," "anticipates" or similar expressions. For such statements, VerticalNet claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from the results predicted, and reported results should not be considered as an indication of future performance. Factors that could cause actual results to differ from those contained in the forward-looking statements are set forth in filings that VerticalNet has made with the SEC, including VerticalNet's most recent reports on Forms 10-K and 10-Q and its Prospectus dated Feb. 10, 1999
Net Effect is a registered trademark of Net Effect Systems, Inc. VerticalNet is the registered trademark of VerticalNet, Inc. All other names are trademarks and/or registered trademarks of their respective owners.
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Editorial Contact:
Robert B. Wyse
216.765.8020 x25 or 415.796.5166
rob@neteffect.com
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