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NativeMinds Presents Strategies For Successful Online Self-Service in Web SeminarSAN FRANCISCO -- November 18, 2002 -- NativeMinds Inc., a leading provider of Web self-service solutions, today announced that it will host a free Web seminar to share strategies for building, maintaining and enhancing online customer relationships. NativeMinds will explain how companies can use Web self-service to not only engage Web site visitors but to meet business objectives for improving customer service. Delivering instant answers to customers' questions online in everyday language has become a successful CRM initiative used by top Fortune 1000 customers.Aaron Rosenbaum, vice president of marketing, will demonstrate how large enterprises such as Ford Motor Co. and Procter and Gamble use virtual representatives, called vRepsT, to improve customer satisfaction with Web self-service. vReps reduce support costs, increase revenue opportunities and humanize online customer service. A vRep serves as a company's centralized, interactive information source for customers, reducing incoming calls and emails. Fortune 1000 companies are turning to NativeMinds vReps because they can accurately answer up to 88 percent of frequently asked questions and offload up to 33 percent of phone and email inquiries. Web Seminar Details What: "Service Levels Up -- Support Costs Down: Optimum Strategies for Web Self-Service" When: Wednesday, November 20, 2002 at 11:00 AM (PST) Where: www.nativeminds.com For more information on this event or to register, visit www.nativeminds.com or call Deb Hochheiser at 415-778-3274. About Aaron Rosenbaum Aaron Rosenbaum brings a solid background in enterprise software marketing. Prior to NativeMinds, he was the vice president of marketing at OpenDesign, a Web-services software company, and Cohera, now a division of PeopleSoft. Rosenbaum was a senior partner at Cambridge Technology Partners, where he led large-scale self-service Web integration projects for clients such as HP, Sega, and Seagate. About NativeMinds NativeMinds is a leading provider of next-generation Web self-service solutions called Virtual Representatives, or vRepsT, that increase customer loyalty and satisfaction. Designed for large organizations, vReps deliver intelligent and humanized online customer support and answer a broad array of product and service inquiries. Using vReps, companies can reduce the cost of customer service while increasing revenue and brand awareness. Leading NativeMinds' customers include Ford Motor Company, American Express, Procter & Gamble, Coca-Cola, Department of Defense, T-Mobile, and Unilever. NativeMinds is a privately held corporation based in San Francisco. For more information and to talk to a vRep, visit www.nativeminds.com. Note to Editors: NativeMinds, vReps, and the NativeMinds logos are trademarks or registered trademarks of NativeMinds, Inc. All other names or products are the property of their respective holders. Editorial Contact: Deb Hochheiser NativeMinds 415-778-3274 dhochheiser@nativeminds.com top of page |
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