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NativeMinds Appoints Peter Micciche Chief Executive OfficerSAN FRANCISCO, CA - September 6, 2002 - NativeMinds Inc., a leading provider of Web self-service solutions, today announced that Peter Micciche has been named chief executive officer. Micciche, former chief executive officer of Kinecta Corp., will lead the executive management team and shape the vision and direction of NativeMinds. NativeMinds' founder and former chief executive officer, Walter Tackett, remains as chairman of the board, focusing his efforts on research and development.Micciche, with over twenty years of public and private software industry experience, has served in general management and senior sales and marketing roles in application, database and business intelligence software companies. Micciche was founder and president of SceneWare Corp., a provider of visual business intelligence tools. He served as president for Cognos Corp., a business intelligence software vendor and as vice president and general manager of North America for the ASK Group Inc., a $500M enterprise software company. He also was senior vice president, sales and marketing at ChannelPoint, a leading e-commerce exchange services and technology platform provider for the insurance industry. "NativeMinds' growing list of Fortune 1000 customers demonstrates its innovative and humanizing approach to customer relationship management and Web self-service," said Micciche. "With patented technology and a proven track record in key market segments including financial, government, consumer goods, automotive and telecommunications, NativeMinds is well positioned to expand on its leadership position in virtual agents and offers its customers increasing returns on their investments in Web self-service solutions. "Peter's leadership skills and management experience make him the ideal choice to lead NativeMinds as it looks to accelerate the adoption of vReps as the next generation of Web customer service," said Kurt Jaggers of TA Associates, a $5B private equity fund and significant investor in NativeMinds. "His extensive background in enterprise software will help distinguish NativeMinds from the competition and continue to drive the company's growth and innovation." The growth rate of the emerging virtual agent market will exceed that of the overall e-service market, with compounded annual growth of 30 percent through 2004, according to META Group. NativeMinds' self-service solutions provide intelligent virtual representatives that increase customer satisfaction while reducing support costs and maximizing revenue opportunities. Virtual representatives are automated online personalities that emulate human customer service agents by providing immediate answers to customer questions via two-way natural language conversation. About NativeMinds NativeMinds is a leading provider of Virtual Representatives, or vRepsTM, which offers self-service solutions for Web customers. NativeMinds' software and services are used by large organizations to answer product and service inquiries. Virtual Representatives reduce the cost of customer service delivery while increasing revenue and brand loyalty. NativeMinds' leading customers include Ford Motor Company, Revlon, Coca-Cola, Department of Defense, T-Mobile, and Unilever. NativeMinds is a privately held corporation based in San Francisco. For more information and to talk to a vRep, visit www.nativeminds.com. Editorial Contact: Deb Hochheiser NativeMinds 415-778-3274 dhochheiser@nativeminds.com top of page |
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