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MOTIVE COMMUNICATIONS AND SHAMAN CORPORATION PARTNER TO IMPROVE USERS' E-SUPPORT EXPERIENCES

Partnership allows software reliability management for users and administrators through Motive's e-support portal

AUSTIN, Texas - December 13, 1999 - Motive Communications, the established leader in e-support, and Shaman Corporation, the leading provider of software reliability management (SRM) services and products, will partner to help their customers better select, integrate and deploy e-support solutions that will further reduce the waste, cost and user dissatisfaction evident with traditional support solutions.

This partnership will allow customers using Shaman's technology to do self-checks on their own systems to determine what bugs are present in their software and which software updates should be applied, downloaded and then installed, all via Motive's e-support portal. Alternatively, help desk or support staff can check system images and deploy fixes and updates using Shaman's software distribution tools. The integration of Motive's e-support and Shaman's software reliability management products creates a solution that significantly reduces the effort, time and cost demands placed on customers.

"This partnership is a real win for our customers by helping them prevent problems before they are ever encountered," said Pat Motola, vice president of business development for Motive Communications. "Motive's industry-leading solution for e-support helps our customers prevent problems, avoid the need to place calls and reduce call handling time, all while dramatically improving the user experience. Shaman enables users or administrators to proactively manage software assets to keep those assets current with the latest fixes and updates."

"The fit between Motive and Shaman is a natural one for both our companies and our customers," said Mark Losh, vice president of sales and business development at Shaman. "We share the same vision of using the Internet to help customers reduce support costs by better system management and improvement of the support experience. In addition, our technologies fit perfectly and provide our mutual customers with a broader solution which will even further reduce support costs."

Motive's industry-leading solution for e-support offers a broad set of services, including system protection, automatic diagnosis and problem isolation, automatic repair, and electronic assisted service. Shaman's software reliability management software allows users and administrators to discover, research and download software bug information, updates, patches and new versions of their software.

About Motive Communications, Inc.
Motive Communications is a dynamic, fast-growing software company on a mission - help its customers leverage the power of the Internet to cut $25 billion in waste out of high-tech support by the year 2005. Motive's unique approach, e-support networking, uses the Internet to revolutionize post-sales support of digital products, enabling companies to reduce support costs, improve customer satisfaction and increase customer loyalty. The de-facto standard for e-support, Motive's solution is used by leading companies in various business segments including Compaq, Dell, Gateway, Kmart, Intuit, JD Edwards, MCI, Merrill Lynch, Microsoft, Netscape, PeopleSoft, SAIC and Visa. Motive was founded in May 1997 and is backed by $31.2 million in funding from Accel Partners, Attractor Investment Management, Austin Ventures, Hambrecht & Quist, Palantir Associates, Pivotal Asset Management and SSM Venture Partners. Motive can be reached at (512) 339-8335 or on its Web site at http://www.motive.com.

About Shaman Corporation
Shaman Corporation, developer of Enterprise Shaman(tm) and Shaman ASP(tm), bridges the gap between software users and software vendors by ensuring its customers are running the most complete, current and compliant versions of software available. Shaman's customers include Donaldson, Lufkin & Jenrette, Intuit, Sterling Software and The U.S. Department of Education. Further information regarding Shaman's software reliability solutions can be found on the World Wide Web at http://www.eShaman.com

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The Motive logo, Motive Communications, Inc., Motive Solo, Motive Duet, Motive ActiveLink and all other Motive product and technology names are trademarks of Motive Communications, Inc. All other products or services mentioned herein are trademarks of their respective companies.

Editorial Contact:
Claire Campbell
Motive Communications
512/339-8335, x2408
claire@motive.com

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