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MOTIVE COMMUNICATIONS AND CYBERPLEX BRING CUSTOMER-POWERED SERVICE TO GLOBAL 2000 COMPANIES AND SELECT NET MARKETSCyberplex to Offer Full Range of Consulting Services for Motive's SoftwareAUSTIN, TX and TORONTO, ON, December 5, 2000 - Motive Communications, Inc. ( http://ww.motive.com ), a leading provider of online customer-care solutions, today announced that Cyberplex Inc. (TSE: CX), one of North America's leading Internet professional services companies, has become a Motive Consulting Partner. This partnership formalizes and extends an existing relationship between the two companies and is focused on delivering high-touch, customer- centric solutions for strategic e-business initiatives.Over the past year, Motive and Cyberplex have collaborated on joint client engagements including a major deployment of Motive at Compaq Computer Corporation. The alliance enables Cyberplex to offer multiple consulting services including strategy, design, development, implementation, integration, customization and project management, to help customers maximize the capabilities of their Motive-powered applications. "Through our mutual customer projects, Motive has recognized Cyberplex's shared commitment to providing exceptional, customer-centric e-business solutions," said Steve Semelsberger, director of alliances for Motive Communications. "With our extended partnership, Motive is excited to connect its customers and prospective customers with Cyberplex's comprehensive services, ranging from strategy guidance all the way through to deep system integration." Cyberplex offers professional services for blue-chip companies including Dell, Handspring, Cisco Systems Inc. and 3M. Together, Motive and Cyberplex will enable e- businesses to make better technology decisions, shorten deployment times and quickly achieve return-on-investment goals. "Motive recognizes that service is the key to e-business success," said Paul Saper, managing director - central region, Cyberplex. "We're eager to apply our strategy, technology and design offerings to extend Motive's Internet-based solution, ensuring personalized and user-friendly experiences for our mutual customers." The alliance between Motive and Cyberplex is one of several partnerships with industry leading consulting and software companies recently announced by Motive. E- business, market exchange and CRM application providers, as well as major consulting firms, are rallying around Motive's online customer-care offering and its Motive Olympus solutions, a complete set of industry-specific packaged services and best practices that enable businesses to compete and win through superior online customer care. About Cyberplex Cyberplex is one of North America's leading Internet professional services companies helping business leaders deliver measurable results with one-stop Internet solutions. With blue chip clients including Dell, Handspring, Cisco Systems Inc. and 3M, Cyberplex is frequently the firm of choice for large and complex Internet-based business solutions. Cyberplex's integrated approach fuses management consulting and marketing strategies with cutting-edge technologies and award-winning multimedia creative to build Internet solutions that deliver sustainable business results. Headquartered in Toronto, Cyberplex has offices in Austin, Boston, Connecticut, Halifax, Los Angeles, San Diego, San Francisco and Waterloo. Cyberplex is publicly traded on the Toronto Stock Exchange under the symbol (TSE:CX). For more information visit http://www.cyberplex.com About Motive Communications, Inc. Motive Communications powers online customer care by offering software solutions that automatically connect online users to a company's answers and experts when they have problems. These products are used to build unique e-service networks that help companies foster customer loyalty, drive revenue, supercharge service capacity and increase market share. Motive's software solutions are used by leading companies in many industries including all.com, Compaq, Dynegy, EDS, Fannie Mae, Fujitsu PC Corporation, Gateway, Great Plains Software, Hewlett-Packard Company, Intuit, Kmart, Merrill Lynch, Peregrine, pcsupport.com, Target Corporation, WebLink Wireless and Wells Fargo. Motive was founded in May 1997 and is backed by $43M in funding from leading venture capital firms and private investors. Motive can be reached at (512) 339-8335 or on its Web site at http://www.motive.com Motive employment opportunities can be found at http://jobs.motive.com The Motive logo, Motive Communications, Inc. and all other product or technical names are trademarks or registered trademarks of Motive Communications, Inc. All other products or services mentioned herein are trademarks of their respective holders. Editorial Contact: Stephanie Leonard Motive Communications 512-339-8335, ext. 1071 sleonard@motive.com top of page |
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