|
Press Release |
|||
|
MOTIVE COMMUNICATIONS AND NEXGENIX JOIN FORCES TO DELIVER PREMIUM ONLINE CUSTOMER-CARE APPLICATIONSNexgenix's Consulting Expertise and Motive's Product Strengths, Enable Clients To Deliver Next Generation Customer-Powered ServiceAUSTIN, TX, December 5, 2000 - Motive Communications, Inc. ( http://www.motive.com ), a leader in online customer-care solutions, and Nexgenix ( http://www.nexgenix.com ), a leading provider of e-Relationship consulting and integration services, announced today that they will jointly develop, market and sell solutions based on Motive products and Nexgenix services. Motive and Nexgenix have signed a formal partnership agreement in which Nexgenix, as a Motive Consulting Partner, will provide joint clients with assessment, strategy, design, development, implementation, integration, customization and project management services. Motive and Nexgenix will also jointly market and sell e-business solutions in targeted vertical markets such as financial services and high technology. Strong existing relationships and experience with Motive Product Partners such as Vantive and Vignette solidify Nexgenix's ability to integrate Motive software into e-business applications and contact center environments. "Nexgenix is an ideal partner for Motive," said Steve Semelsberger, director of alliances with Motive Communications. "Nexgenix merges strategy expertise and powerful technical skills to help companies build profitable long-term relationships with their customers. We believe that our Global 2000 and e-marketplace clients will glean exceptional value from Nexgenix services." "At Nexgenix, we create e-business solutions that combine best-of-breed products and leverage our deep knowledge of the e-business marketplace," said Matt Androski, director of alliances at Nexgenix. "Motive's online customer-care software provides a comprehensive platform and applications for a variety of customer, employee, partner and supplier service environments. Motive plays a key role in our delivery of customer touch point solutions. They are also complementary to our delivery capabilities around Vignette and Epiphany. We are already confidently recommending Motive solutions to our blue-chip customer base," added Androski The alliance between Motive and Nexgenix is one of several partnerships with industry leading consulting and software companies recently announced by Motive. E- business, market exchange and CRM application providers, as well as major consulting firms, are rallying around Motive's online customer care offering and its Motive Olympus solutions, a complete set of industry-specific packaged services and best practices that enable businesses to compete and win through superior online customer care. About Nexgenix, Inc. Founded in 1990, Nexgenix, Inc. ( http://www.nexgenix.com ) is a leading supplier of a new category of Internet professional services called e-Relationship solutions, an integrated offering of relationship marketing with best-of-breed technology solutions. By combining relationship-building strategies, enabling technologies and proprietary measurement processes, Nexgenix helps clients build profitable and more permanent e-Relationships with their online constituents so they don't have to focus all of their energy on driving short-term traffic. Nexgenix provides vertically focused solutions for established Fortune 1000 companies and emerging e-businesses in the financial services, high-tech, media and entertainment, and retail industries. About Motive Communications, Inc. Motive Communications powers online customer care by offering software solutions that automatically connect online users to a company's answers and experts when they have problems. These products are used to build unique e-service networks that help companies foster customer loyalty, drive revenue, supercharge service capacity and increase market share. Motive's software solutions are used by leading companies in many industries including all.com, Compaq, Dynegy, EDS, Fannie Mae, Fujitsu PC Corporation, Gateway, Great Plains Software, Hewlett-Packard Company, Intuit, Kmart, Merrill Lynch, Peregrine, pcsupport.com, Target Corporation, WebLink Wireless and Wells Fargo. Motive was founded in May 1997 and is backed by $43M in funding from leading venture capital firms and private investors. Motive can be reached at (512) 339-8335 or on its Web site at http://www.motive.com . Motive employment opportunities can be found at http://jobs.motive.com . The Motive logo, Motive Communications, Inc. and all other product or technical names are trademarks or registered trademarks of Motive Communications, Inc. All other products or services mentioned herein are trademarks of their respective holders. Nexgenix is a trademark of Nexgenix, Inc. Editorial Contact: Stephanie Leonard Motive Communications 512-339-8335, ext. 1071 sleonard@motive.com top of page |
|||