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MOTIVE OFFERS BROADBAND PROVIDERS SEAMLESS ISP MIGRATION CAPABILITIESExtension to Intelligent Communications Solution Creates First Integrated Product To Provide Consumers Smooth Transition From One ISP to Another and Ongoing ServiceAustin, Texas, November 26, 2001 - Motive Communications, Inc. (www.motive.com ), the leading provider of intelligent service software, today announced an extension to its Communications Service Solutions that enables broadband providers to seamlessly migrate newly acquired ISP customers to their service. Today's economic climate has driven numerous ISPs to substantial cost reductions, consolidation, and even bankruptcy. These factors have forced many subscribers to seek a new supplier of Internet access, which is usually a time-consuming, difficult and frustrating process. Providers who can make this transition as painless as possible will win the loyalty of these subscribers. Motive is the only company providing an integrated solution that addresses the transition process as well as ongoing service and support, enabling providers to take advantage of the market conditions to acquire new subscribers and grow their businesses. Motive's Communications Service Solutions build intelligent service directly into the broadband experience, giving providers the ability to migrate customers quickly and smoothly by automatically removing the previous ISP's software and configuration and installing the new provider's service on the user's PC. Automating the transition creates a very positive first impression with users and ensures that providers have a consistent and repeatable approach to activating subscribers on the network. Once a customer has made the successful transition, it is important that the provider continue to provide effective and efficient service to retain the new customer. Motive's full service solution enables broadband providers to offer ongoing automated service and support for troubleshooting problems or managing their service options. This gives users one place to go for service while reducing the burden on the supplier in using multiple tools for different service processes and extending their investment beyond the migration phase. Motive's open architecture, anchored by the Motive ServiceNet Platform, also allows providers to tie into existing ordering and provisioning systems, creating an integrated back end system. Motive's solution is fully brandable and able to support Windows and Macintosh operating systems. "The first thirty days of the ISP experience are critical - a positive first impression builds customer loyalty which ultimately impacts the profitability of providers," said Mike Maples, Motive's vice president of product development. "Motive's intelligent service software ensures that customer migrations are a smooth process and Motive's ongoing service capabilities ensure that these customers stay on for the long haul." About Motive Motive Communications, Inc. is the leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive's ServiceNet Platform enables businesses to create service-rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Using Motive solutions, world-class companies such as 3Com, Adelphia, EarthLink, EDS, Fannie Mae, Fujitsu, Great Plains, Hewlett-Packard Company, Lawson Software, Merrill Lynch, Target Corporation, WebLink Wireless Inc., and Wells Fargo are redefining their markets and making service an integral part of the customer experience. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at <http://www.motive.com>. Motive employment opportunities can be found at <http://jobs.motive.com>. Editorial Contact: Stephanie Leonard Motive Communications 512-339-8335, ext. 1071 sleonard@motive.com top of page |
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