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Motive Communications Announces Siebel ValidationMotive Successfully Integrates ServiceNet Platform With Siebel eBusiness Applications and Supports Siebel 7AUSTIN, Texas, Oct. 30 / -- Motive Communications, Inc. (www.motive.com ), the leading provider of intelligent service software, today announced that following a rigorous testing and evaluation process, the integration of Motive's ServiceNet Platform version 4 has officially been validated with Siebel eBusiness Applications, version 6.0. Siebel Systems, Inc. (Nasdaq: SEBL - news) is the world's leading provider of eBusiness applications software. Joint customers can be confident that the ServiceNet Platform is tightly integrated with Siebel eBusiness Applications, ensuring quick deployments of a high quality service solution.Motive also announced today that it will submit the integration of its ServiceNet Platform with Siebel 7, the seventh major release of Siebel eBusiness Applications, for validation within 90 days of Siebel 7 general availability. Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. With Motive's ServiceNet Platform, companies can build service directly into digital products and processes to deliver fast, relevant answers to users when they have questions or problems. Motive's software uniquely collects information from users' machines or application servers, including who the users are and what they are doing at the time of request. This contextual information is then used to provide targeted self-service solutions or, if necessary, to route service requests to appropriate experts. In the event of escalation to assisted service, the collected data removes the time-consuming task of asking users to answer difficult and repetitive questions. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Motive's intelligent service capabilities can be leveraged with Siebel eBusiness Applications to deliver multiple business benefits to joint customers including increased up- selling opportunities, leveraged service level agreements, improved service dispatch efficiency, and intelligent service for sell-side eCommerce. ``Motive is very enthusiastic about our expanded relationship with the obvious leader in customer-centric eBusiness applications software,'' says Steve Semelsberger, director of alliances at Motive. ``The integration work we've done to achieve Siebel Validation is well worth the effort. Siebel Systems' customers can take note of this stamp of approval and realize that Motive is well positioned to offer tightly integrated, proven solutions with existing and future versions of Siebel eBusiness Applications.'' ``Our job within Alliances at Siebel Systems is to work with partners that can offer first-class solutions for our customers,'' says Michael Straub, alliance technical director at Siebel Systems. ``Motive's validated integration complements Siebel eBusiness Applications, allowing companies to more efficiently build dynamic customer relationships.'' About Motive Motive Communications, Inc. is the leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive's ServiceNet Platform enables businesses to create service- rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Using Motive solutions, world-class companies such as 3Com, Adelphia, EarthLink, EDS, Fannie Mae, Fujitsu, Great Plains, Hewlett-Packard Company, Lawson Software, Merrill Lynch, Target Corporation, WebLink Wireless Inc., and Wells Fargo are redefining their markets and making service an integral part of the customer experience. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at http://www.motive.com . Motive employment opportunities can be found at http://jobs.motive.com . The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform and all other product or technical names are trademarks or registered trademarks of Motive Communications, Inc. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other products or services mentioned herein are trademarks of their respective holders. Editorial Contact: Stephanie Leonard Motive Communications 512-339-8335, ext. 1071 sleonard@motive.com top of page |
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