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Motive Joins Siebel Alliance Program to Bolster e-Business Through Integrated e-ServiceMotive's 'e-Service Network' Software Complements Siebel eBusiness ApplicationsAUSTIN, Texas, Oct. 30 -- Motive Communications, Inc. ( http://www.motive.com ), a leading provider of online customer-care solutions, today announced that it has joined the Siebel Alliance Program as a Software Partner. Siebel Systems (Nasdaq: SEBL - news) is the world's leading provider of eBusiness applications software. The software alliance will cover joint marketing, joint sales, and product integration and validation.Siebel Systems provides an integrated family of eBusiness application software enabling multi-channel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. With Motive's e-service network software, Motive plans to extend the value of Siebel eBusiness Applications by connecting users seeking information and solutions to in-context answers and distributed experts. ``Siebel Systems and Motive offer complementary products that offer significant benefits to customers,'' said Pat Motola, vice president of business development for Motive Communications. ``Together, our products can deliver best-in-class online customer care that improves value delivery, customer retention, and sales while also reducing service costs.'' Motive's Context-Driven Service Delivers Targeted Answers and Experts When users of e-business applications have problems or questions, Motive proactively presents self-service answers based on contextual user information including identity, process status and actions within the application. If a user needs assistance from an expert, Motive's solution automatically provides a digital connection between the user's computing environment and the appropriate expert, empowering the expert to work directly with the system and communicate with the user. These experts, who can be located outside the call center and even outside the company, collaborate with users and other experts via a Motive-powered e-service network. Companies will be able to use Siebel eBusiness Applications and the Motive online customer care solution to optimize the process of answering users' questions, resolving their problems and tracking operational customer data. Motive's software will help these companies leverage real-time and historical data from Siebel eBusiness Applications to connect customers quickly and efficiently to in-context answers and distributed human experts. Motive's e-service solution will combine with Siebel eBusiness Applications to improve customer care efficiency and effectiveness compared to traditional telephone- based methods. About Motive Communications, Inc. Motive Communications powers online customer care by offering software solutions that automatically connect online users to a company's answers and experts when they have problems. These products are used to build unique e-service networks that help companies foster customer loyalty, drive revenue, supercharge service capacity and increase market share. Motive's software solutions are used by leading companies in many industries including all.com, Compaq, EDS, Fannie Mae, Gateway, General Electric Information Systems, Great Plains Software, Hewlett-Packard Company, Intuit, Kmart, Merrill Lynch, Peregrine, pcsupport.com, and Target Corporation. Motive was founded in May 1997 and is backed by $43M in funding from leading venture capital firms and private investors. Motive can be reached at 512-339-8335 or on its Web site at http://www.motive.com Motive employment opportunities can be found at http://jobs.motive.com The Motive logo, Motive Communications, Inc. and all other product or technical names are trademarks or registered trademarks of Motive Communications, Inc. All other products or services mentioned herein are trademarks of their respective holders. Editorial Contact: Claire Campbell Motive Communications 512-339-8335, ext. 2408 claire@motive.com top of page |
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