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Webcast Features HP's Use of Motive/Primus Technologies to Transform Online SupportAUSTIN, Texas, Oct. 16 / -- The following was issued today by Motive Communications, Inc. and Primus Knowledge Solutions (Nasdaq: PKSI - news):Who: Motive Communications -- Vishal Jain, Market Segment Manager Primus -- Mike Brochu, President & CEO Hewlett-Packard -- Rob Schauble, Director of Technology What: Serving HP Customers -- A Motive/Primus Integration Business executives are invited to attend a free webcast on Hewlett-Packard's use of an integrated Motive/Primus online service solution that guides HP users to automated solutions and answers. Primus enables HP to organize and store solutions while Motive enables HP to digitally guide customers to the right solution based on the context of who the user is and what the user is doing at the time a problem or question arises. This webcast will provide an overview of how the Motive/Primus integration both improves and streamlines the assisted and self-service experiences of HP's end users. When: Wednesday, October 17, 2001 1:00 - 2:00 pm EDT Registration: http://www.primus.com/seminar/seminar.asp About Motive Motive Communications, Inc. is the leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive's ServiceNet Platform enables businesses to create service-rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at http://www.motive.com . About Primus Primus Knowledge Solutions (PKSI) provides knowledge application software that enables companies and their customers to access the information they need, easily and on demand. Primus(R) software delivers the ability to capture and share knowledge to optimize employee productivity, improve the customer service experience, and enable a rapid return on investment (ROI). Primus has more than 180 customers worldwide, including such industry leaders as 3Com, 3M, The Boeing Company, Compaq Computer Corp., Ericsson, Inc., Fujitsu Limited, Inc., Genuity, Motorola and Novell. Based in Seattle, Primus has offices throughout the United States, and in Europe and Japan. For more information, visit www.primus.com or call 206-834-8100. More Claire Campbell, Public Relations Information: Motive Communications, Inc. (512) 339-8335 Editorial Contact: Stephanie Leonard Motive Communications 512-339-8335, ext. 1071 sleonard@motive.com top of page |
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