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MOTIVE INTRODUCES FIRST OPEN PACKAGING AND REPAIR CAPABILITY BUILT EXCLUSIVELY ON NATIVE MICROSOFT TECHNOLOGYMotive Collaborates with Leading Installation and Packaging Solutions Companies to Leverage Industry Standards for Application SupportAustin, Texas, September 24, 2001 - Motive Communications, Inc. (www.motive.com), the leading provider of intelligent service software, today announced new Open Packaging and Repair (OPR) technology that leverages industry standards created by Microsoft Corp. for application protection and repair. With this new capability, Motive is the first employee support software provider to deliver a solution that offers application protection and repair based purely on the Microsoft foundation. This key capability enables mainstream IT buyers to capitalize on a new generation of intelligent support technologies for employee support, as well as leverage Microsoft standards for long-term value. Responding to a pervasive trend in the IT industry to leverage open standards and Microsoft technology, Motive and others can ensure IT customers achieve long-term value by maximizing Microsoft platform-based investments. Long-Term Solutions for Changing IT Environments As new employee support technologies proliferate and reach mainstream buyers, proprietary approaches are being replaced by open standards that provide IT departments with opportunities to leverage existing technology investments while decreasing the risks related to future technology decisions. Resident on Windows Me, Windows 2000 and Windows XP operating systems, Windows Installer service is the new industry standard for application self-healing, packaging and installation. In order for IT operations to capitalize on open standards, support software providers must extend and embrace key Microsoft capabilities, offering their customers a standards-based approach for application protection and restoration. "Customers are asking us for solutions to reduce the overall cost of deploying, using and managing desktop computers," said David Hamilton, director of product marketing for management technologies, Microsoft. "By adding the Windows Installer service into Windows, Microsoft has empowered IT environments to specifically reduce application-related costs and streamline the diagnosis and repair of application problems. By optimizing Microsoft-based technology and embracing Windows-based standards, Motive is enabling companies to leverage these key capabilities even further." Motive's Open Packaging and Repair technology delivers application support services based 100% on Microsoft's native application healing capabilities and consists of: Automatic repair of all applications using Microsoft's Windows Installer service standard Automatic flagging of application state discrepancies based on central Windows Installer service application images Seamless leverage of Windows Installer service detect and repair capability during assisted service sessions Migration of legacy applications to Windows Installer service standards without reinstallation or deployment of the application Key benefits for IT departments include: Protection of long-term Microsoft investments Unified IT standard for application packaging, distribution and repair Less risk of replacing e-support technologies in the future due to conflict with Microsoft standards "As the market for employee support software continues to evolve, leveraging Microsoft-based technology is imperative for success and overall investment protection," Mike Maples, Motive's vice president of corporate products. "Built to optimize Microsoft Windows 2000 and Windows XP environments, Motive's Open Packaging and Repair initiative is the first step in enabling IT environments to take advantage of existing capabilities provided by Microsoft and build them directly into their employee support offerings." Availability Motive's OPR technology is a new component of its Employee Support Solutions suite for Enterprise IT available in Q4 2001. About Motive Motive Communications, Inc. is the leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive's ServiceNet Platform enables businesses to create service-rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Using Motive solutions, world-class companies such as 3Com, Adelphia, Compaq Computer Corporation, EarthLink, EDS, Fannie Mae, Fujitsu, Great Plains, Hewlett-Packard Company, Lawson Software, Merrill Lynch, Target Corporation, WebLink Wireless Inc. and Wells Fargo are redefining their markets and making service an integral part of the customer experience. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at http://www.motive.com Motive employment opportunities can be found at http://jobs.motive.com The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform and all other product or technical names are trademarks or registered trademarks of Motive Communications, Inc. All other products or services mentioned herein are trademarks of their respective holders. *Source: GartnerGroup, E-Support Market: Validated and Challenged by Microsoft, March 9, 2001. Editorial Contact: Stephanie Leonard Motive Communications 512-339-8335, ext. 1071 sleonard@motive.com top of page |
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