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EVERGREEN SYSTEMS LAUNCHES MOTIVE-FOCUSED E-SERVICES PRACTICE
Evergreen Providing Technical Resources and Value-Added Services to Companies Implementing Motive Online Customer Care Solutions
Austin, TX, August 7, 2000 - Motive Communications, Inc., a leading provider of online customer-care solutions, today announced that Evergreen Systems has signed on as a consulting partner to assist customers with the planning and implementation of Motive-based e-service solutions.The clear synergy between Motive and Evergreen's missions is driving the partnership as both organizations are focused on helping companies provide superior service and support. Motive's software products provide technology vendors, service providers, and large enterprises with the infrastructure for delivering personalized service over the Internet. Evergreen designs and builds complete business systems that enable customers to lead their industries in exceptional customer service.
Evergreen will help Motive scale to meet market demands for e-service solutions by offering technical resources and multiple value-added services around Motive's products including: e-service strategy, business case design, business process evaluation, service level agreement assessment, integration, implementation, administration, content management and user interface customization. A number of Evergreen consultants have attended Motive's consultant training program and have already gathered real-world experience through engagements with two joint customers. Evergreen will also work cooperatively with Motive's sales organization to drive new customer engagements and Motive will recommend Evergreen's services to current and prospective clients.
"Motive is highly focused on making its customers' implementations successful and believes it is important to work with experienced partners to expand and enhance our consulting resources," said Rip Greenfield, vice president of professional services for Motive Communications. "We're especially excited to partner with Evergreen given its significant domain expertise in the customer-care arena and impressive track record in serving its Global 2000 customer base."
"After evaluating e-services vendors, it became crystal clear that Motive was significantly ahead of the pack," stated Don Casson, CEO of Evergreen Systems. "We are already strongly recommending Motive to our customers and firmly believe that Motive has the vision and technology to continue to be a dominant e-services software company."
About Motive Communications, Inc.
Motive Communications powers online customer care by offering software solutions that automatically connect online users to a company's answers and experts when they have problems. These products are used to build unique e-service networks that help companies foster customer loyalty, drive revenue, supercharge service capacity and increase market share. Motive's software solutions are used by leading companies in many industries including all.com, Compaq, Dell, EDS, Fannie Mae, Gateway, General Electric Information Systems, Great Plains Software, Hewlett-Packard Company, Intuit, Kmart, Merrill Lynch, Peregrine, pcsupport.com, SAIC and Target Corporation.
Motive was founded in May 1997 and is backed by $43M in funding from leading venture capital firms and private investors. Motive can be reached at (512) 339-8335 or on its Web site at www.motive.com. Motive employment opportunities can be found at jobs.motive.com
About Evergreen Systems, Inc.
Evergreen Systems' sole focus is to enable companies to dramatically improve their customer support. We do this across the entire spectrum of e-business interaction --employees, partners, and customers. Evergreen partners with industry leading technology companies in the areas of infrastructure management, e-service, and eCRM to empower its customer base of 75 Fortune 1000 and hundreds of mid-market customers.
Evergreen was founded in 1997 and is privately held. We may be reached at (703) 390-1255 or via the web at www.evergreensys.com. Evergreen employment opportunities can be found at the same site.
The Motive logo, Motive Communications, Inc., Motive Solo, Motive Duet, Motive ActiveLink, Motive AnswerWeb, MotiveNet Server and all other Motive product and technology names are trademarks of Motive Communications, Inc. All other products or services mentioned herein are trademarks of their respective companies.
Editorial Contact:
Claire Campbell
Motive Communications
512.339.8335, ext. 2408
claire@motive.com
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