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Metrix partners with Servigistics to offer service chain optimizationIntegration of two best-of-breed service applications provides a tool for field service organizations that improves customer service and bottom line resultsWaukesha, WI — December 13, 2000 — Metrix, Inc. today announced a partnership with Servigistics, Inc., a leading provider of Web-based planning and forecasting solutions for supply chain optimization. The integration of Metrix’s e-Service application suite with Servigistics will result in a comprehensive parts planning and forecasting solution that helps companies increase customer satisfaction, while improving their bottom line. In addition to providing seamless integration, Metrix and Servigistics will present this joint offering through multiple channels. The first opportunity will be a web seminar to be held Thursday, Dec. 14, 2000. This web seminar will discuss the bottom line benefits of parts planning and supply chain optimization. Registration information for this no cost event can be found at: www.metrix.com/eservices_Events.cfm. "We have worked with many organizations that have built service into their product value chain, and have found it to be one of the best ways to create long-term customer satisfaction," said Doug Peters, vice president of e-business strategies for Metrix. "Although service is typically thought of as part of the demand chain, it actually extends into several supply chain functions, including spare parts inventory management. We have documented dramatic cost reductions from organizations controlling service parts inventories, which is an inherent part of the award-winning Metrix e-Service application suite. Combined with the forecasting and planning capabilities in the Servigistics application, we can provide organizations with increased capabilities to achieve further cost reductions by enabling inventory optimization throughout the entire value chain." Servigistics inventory planning and forecasting software was designed from the ground up as a web-based product that facilitates distributed access and planning participation throughout the supply chain. "The Servigistics and Metrix applications are very complementary and synergistic," said Larry Pearson, vice president of business development for Servigistics. "Servigistics utilizes the inventory data available in Metrix, including multiple stocking locations and repairable parts, so our application draws on the most complete and accurate usage detail when planning and forecasting for parts inventory. The highly configurable nature of both applications provides additional flexibility for our customers. It’s really a win-win situation." About Servigistics Servigistics’ web-based, service parts planning and forecasting software optimizes inventories for immediate customer satisfaction and ROI returns. Architected for complete flexibility, Servigistics facilitates change to accommodate fluctuating business requirements and enables planning for any service organization, from the central warehouse to trunk stocking locations. Easy to implement and integrate to host inventory systems, Servigistics provides the quickest Time-to-Benefit. Eliminating complexity and offering adaptability, Servigistics offers customers the lowest cost parts optimization tool for both short- and long-term results. Contact Servigistics at 770-565-2340, or on the web at http://www.servigistics.com About Metrix Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of e-Service and ProductService CRM™ solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activity for manufacturers of durable goods. For more information contact Metrix at (800) 543-2130, (262) 717-6500 or at http://www.metrix.com Metrix, the Metrix logo, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners. Editorial Contact: Doug Bugaalski Brady Marketing Group 262-255-0100 dbugalski@bradymg.com top of page |
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