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Metrix Partners with Hypercosm to Provide Innovative 3D Technology to Growing Client BaseInteractive 3D graphics technology adds new web-based product service capabilities to industry leading e-Service Solutions from MetrixWaukesha, WI — October 16, 2000 — Metrix, Inc. today announced a partnership with Hypercosm, Inc., with the goal of taking a new, visual approach to e-Service. Through this partnership, companies using the Metrix e-Service suite will be able to allow their customers or field force professionals to log onto the web and work through product service issues with 3D graphics using applications developed by Hypercosm. "The ability to see a product through 3D modeling is of great benefit to field force professionals, and has even greater potential in the area of e-Service," said Doug Peters, vice president of e-Business Strategies for Metrix. "As companies begin to offer customer self-service, 3D modeling can provide a new dimension to knowledge-based functionality, going beyond simple text analysis to actually show someone how to fix simple repair problems. The Hypercosm format makes viewing 3D models realistic for nearly everyone, by making the file sizes manageable." Hypercosm uses a proprietary language to create interactive 3D graphic files, and to compile that content in to ultra small files that are rendered by a player on client computers. The files can be developed with the Hypercosm Studio, or existing files with 3D graphics can be translated into the Hypercosm format. "We have translators for the most popular 3D file formats available today, including 3D Studio Max® and Lightwave®," said Nanette Ponte, Vice President of Sales for Hypercosm. "With out-of-the-box functionality available to nearly everyone." "For example, we can take a 3D Studio Max file that is several MB in size, translate and compile it to the Hypercosm format, and the same information will only take up about 30KB. Regardless of modem speed, that means a significant decrease in download time." In addition to the application, Hypercosm also has a Professional Services Division, that work with companies to develop 3D content for the web in areas of customer care, e-Commerce, and product training. "The Technology Alliance Partners program truly provide a synergistic relationship," said Steve Szamocki, Director of Partner and Alliance Programs. "The partnership ensures that customers are provided with a system that wasn’t integrated as an afterthought, but developed by two organizations working closely together to combine the strengths of two separate applications, creating greater value to the customer." About Hypercosm, Inc. Hypercosm, Inc. is privately held with corporate offices in San Jose, California and Madison, Wisconsin. The company’s technology is complimentary to other Internet based CRM solutions in its ability to visually enhance the customer’s product service experience. Its technology is uniquely differentiated from other Internet media solutions by the incredibly small size of its content and the unparalled degree of simulation and interactivity it permits. The company positions itself as a player in the Internet infrastructure area, with focus on customer care and product support. Many dramatic examples of Hypercosm’s 3D technology can also be found at these web sites: http://www.hypercosm.com -- the company’s main site http://www.waycoollearning.com -- educational simulations http://www.waycoolgames.com -- way cool 3D games For more information, contact Brenda Kennedy, Hypercosm at 408-210-7579 or Carrie Roquet, Hypercosm at 877-623-5924 ext. 122. Hypercosm, Hypercosm 3D, OMAR, Hypercosm Studio, and Hypercosm MaxLink are trademarks of Hypercosm, Inc. All other products are trademarks of their respective holders. About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of e-Service and ProductService CRM™ solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activity for manufacturers of durable goods. For more information contact Metrix at (800) 543-2130, (262) 717-6500 or at http://www.metrix.com Metrix, the Metrix logo, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners. Editorial Contact: Doug Bugalski Metrix, Inc. 262-255-0100 dbugalski@bradymg.com top of page |
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