|
Press Release |
|||
|
Best Power Selects Metrix CRM SolutionPower Security Supplier to use ProductService CRM™ application for mobile e-ServiceWaukesha, WI — October 9, 2000 — Metrix, Inc. announced today that Best Power, part of the Invensys Secure Power operating unit of Invensys Power Systems, has chosen the Metrix ProductService CRM application and the Techlink® mobile e-Service solution to manage its field force. Invensys Secure Power is generally recognized as the most capable supplier of high-reliability power security systems in the world. "Best Power’s selection of Metrix means more than 500 field service technicians of Invensys Secure Power will be utilizing the Metrix ProductService CRM application," said Harvey Shovers, vice president of sales and marketing for Metrix, Inc. Metrix software offers superior visibility and control over inventory, contracts and resources for field service and repair center operations. "Invensys has a demanding product service environment, and needed a solution that could streamline its call center processes, track its field service activities, enhance its repair center operations and accommodate multiple warranties," Shovers noted. In addition to the capabilities of the Metrix application, Invensys field service representatives worldwide will have access to detailed customer information through Metrix’s Techlink®. Techlink provides the field with information about scheduled service calls, including the history of the product, other products at the site, and any associated contract entitlements. After the service call is completed, field service representatives can use Techlink to upload time, material and expense information to the corporate system, and order any parts — all from their laptop computers. This dramatically reduces time-to-bill and increases accuracy throughout the service environment. Techlink is the mobile e-Service solution of choice for field forces, which need to build customer loyalty and generate additional service revenue opportunities through exceptional product service offerings and results. About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of e-Service and ProductService CRM™ solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activity for manufacturers of durable goods. For more information contact Metrix at (800) 543-2130, (262) 717-6500 or at http://www.metrix.com. Editorial Contact: Jason Faltinek Metrix, Inc. 262-717-6500 jasonf@metrix.com top of page |
|||