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Metrix Named Cognitor Platinum PartnerInteligineAnswer® is a strong addition to eProductService™ offeringsWaukesha, Wis. - October 4, 2002 - Metrix, Inc. (www.metrix.com) announced today that they have been named a Cognitor Platinum Partner, a new reseller category for the Chicago-based provider of practical, next generation, knowledge-centered problem resolution tools. (www.cognitor.com). "In January of 2001, we entered into a reseller agreement with Metrix, which since then has provided significant sales revenues for both of our organizations," said Donna Salvatore, president of Cognitor. "In addition to being our top reseller over the past almost two years, we believe Metrix to be the premier product service solutions provider available in the CRM market and in recognition of that, Metrix will be the first inductee into our Platinum Partnership Program. "As part of this program, Metrix will be the sole provider of service management solutions to be recognized by Cognitor as a reseller. With our ability to demonstrate rapid ROI for intelligent problem resolution to their prospects, and our growing sales funnel, we look forward to continuing to build on our relationship in the coming years." "Cognitor has been excellent to work with," said Harvey Shovers, vice president of sales and marketing for Metrix. "Their InteligineAnswer product represents an evolution beyond current knowledge management systems and enables rapid launches of eService portals. It is the perfect complement to our web- based eProductService™ solution. "Cognitor's recognition of Metrix as the premier product service solutions provider reaffirms our long-standing position as a consistently high ranking developer of field service automation solutions as determined by industry analysts and independently conducted client surveys as published in leading service management magazines." About Metrix, Inc. Metrix Inc., the pioneer of the service automation industry, is the leading provider of eProductService™ solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech and electronics, measuring and control devices, telecommunications, third-party logistics, durable goods and other manufacturing. Metrix's headquarters are located in Waukesha, Wis., with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383- 4114. Prolog Systems, Ltd. is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com. About Cognitor, Inc. Cognitor's Inteligine® family of products delivers knowledge management solutions to customer contact centers to increase customer and employee satisfaction, better manage product roll-outs and upgrades, and increase top-line revenues and bottom-line profits. Cognitor's quick and easy to implement solutions provide a rapid ROI and seamless integration to many leading CRM platforms. The Inteligine® products provide increased first contact resolution and web-deployed customer self-service. All applications are based on Cognitor's unique intelligent framework, Inteligine, which learns by observation and becomes more effective with every interaction. Cognitor is based in Chicago, IL, for more information please visit us at www.cognitor.com or (312) 463-1300. Editorial Contact: Jason Faltinek Metrix, Inc. 262-717-6500 jfaltinek@metrix.com top of page |
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