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Metrix Accelerates Service Automation ROINew partnerships and Web-based capabilities provide a quick path to a complete service management solution and beneficial bottom-line resultsWaukesha, Wis. - October 04, 2002 - Metrix, Inc. (www.metrix.com) is announcing new key partner relationships at the AFSMI (www.afsmi.org) Summit and Expo in Atlanta, GA, October 6-8. Metrix is also demonstrating at their booth (#107), proven ROI generating solutions for field service. Metrix's XML-based Web Services applications, combined with a rapid implementation model, have proven successful for Metrix clients worldwide. "Metrix has long been recognized for providing real ROI opportunities for our clients and enabling project success. We do this by continuing to focus on providing the best available core technologies for service" stated Harvey Shovers, vice president of sales and marketing, Metrix, Inc. "Our Web Services applications offer the flexibility & functionality needed for virtually all aspects of product service, including: · Contact Center (multi-channel) for Manufacturers · Contract & Warranty Management · Field Force Automation · Knowledge Base & Web Self-Service · Parts Inventory & Reverse Logistics · Repair Center Operations · Service, Scheduling, Dispatching & Routing "By leveraging our XML integration technology and application suite functionality, Metrix is attracting and aggressively pursuing partners that contribute significantly to the ROI of our clients and prospects. Building upon our existing partnerships, these new partners solidify Metrix as the premier single source for service automation - from service operations execution & control, service management reporting & planning, to executive business analytics & intelligence. Furthermore, Metrix provides seamless integration to the leading ERP vendors, including: Baan, J.D. Edwards, Oracle, and SAP. What other vendors are getting around to talking about, Metrix is actually doing. We look forward to demonstrating our solutions and announcing these new partnerships at AFSMI," added Shovers. The Metrix complete service management solution now includes new or enhanced capabilities from these providers: · Pivotal Enable your sales and service organizations to view information and operate in tandem to improve the effectiveness of sales team members and service professionals. · Business Objects See how B*Smart Intelligent Solutions brings together on executive & service manager dashboards key business performance information from your service, sales and financial systems. · TeleVoice Learn how Xerox OPB is taking advantage of IVR/ CTI technology alternatives. · Baxter Planning Systems Plan, order and manufacture part inventories based upon profitability, forecasted requirements and up-to-date field and repair center availability. · Cognitor Leverage integrated knowledge base problem resolution technology for improved Web self-service and improved first call close rates. · Crystal Decisions Run standard Metrix reports, modify them, and create new reports using this popular reporting tool to track activity based upon your specific needs. · Mobility Concepts Access the most advanced mobile technologies available through wireless project consulting, hardware, software and additional partnerships. · PointServe Achieve enterprise-level customer appointment and service technician scheduling/rescheduling, route optimization, and dispatching. · Questra Build device relationship management into your service automation environment to automate real-time device self-diagnostics and update service event information. Specific to Field Force Automation, Metrix will be demonstrating at AFSMI several configurable alternatives, including: · Integrated IVR / CTI Hear and see IVR field service call close and CTI customer call taking complete with screen pops. · Internet Portals Go anywhere the Internet is accessible and via a browser have a real-time field service application at your fingertips. · Techlink® Use this full-featured integrated solution for field service on laptops in both on-line and off-line modes. · Wireless Solutions Obtain platform and device independence, including solutions for the popular RIM device. About Metrix Metrix Inc., the pioneer of the service automation industry, is the leading provider of eProductService™ solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech and electronics, measuring and control devices, telecommunications, third-party logistics, durable goods and other manufacturing. Metrix's headquarters are located in Waukesha, Wis., with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. Prolog Systems, Ltd. is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com. Metrix, the Metrix logo, eProductService, ProductService CRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners. Editorial Contact: Jason Faltinek Metrix, Inc. 262-717-6500 jfaltinek@metrix.com top of page |
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