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Business Group of Olympus America Inc. Selects Metrix Service Automation SuiteOlympus Diagnostic Systems Group to manage contracts, field service professionals and repair center operations with service automation software from MetrixWaukesha, Wis. - August 23, 2001- Metrix, Inc. (www.metrix.com) announced today that the Diagnostic Systems Group of Olympus America Inc. (www.olympusamerica.com) has selected the Metrix 4e eProductService™ automation suite to manage their service operations. In the United States there are over 1 billion clinical chemistry tests annually, about one in four are performed on Olympus analyzers and more than 90% of North America’s blood donor centers use Olympus blood analyzer systems for blood typing.“Metrix will be replacing our legacy system, and provide call management, dispatch, call closure and inventory tracking for our field service technicians and technical sales representatives,” said Glenn A. Mann, Executive Director of Service and Operations for the Olympus Diagnostic Systems Group. “We expect to be up and running with the Metrix suite, including utilizing the system to automate our repair center operations within 90 to 100 days.” Mann continued, “Service represents a strong component of the Olympus product offering. The ability to provide superior technical support and service led us to the selection of the Metrix application suite. The Metrix rapid implementation methodology and ROI timeframe were the best available to meet our aggressive goals.” Olympus will also use the Metrix Contracts & Warranties module to manage the wide range of service contracts currently in place. “Contracts, especially in the medical equipment industry, can be a very tough process to manage,” said Harvey Shovers, vice president of sales and marketing for Metrix. “Our depth of experience in this area has enabled us to develop an application that enables the tracking of warranty and service status to the individual serialized part, and aids our clients in meeting stringent regulatory standards.” About Metrix, Inc. Metrix, Inc., the pioneer of the service automation industry, is the leading provider of eProductService™ and solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech & electronics, measuring & control devices, telecommunications, 3rd party logistics, durable goods and other manufacturing. Metrix’s headquarters are located in Waukesha, Wisconsin, with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or by visiting www.metrix.com. About Olympus Diagnostic Systems Group Since 1981, Olympus Diagnostic Systems Group has provided innovative solutions that meet the high productivity demands of hospitals, integrated health delivery networks, blood banks, reference labs and pharmaceutical labs. Offering the broadest standardized line of random access, chemistry-immuno systems, Olympus’ high performance solutions save laboratories time, maximize productivity and deliver fast, reliable results. Olympus Diagnostic Systems Group also offers rapid response technical support nationwide through Olympus Technical Services. Service and support is available to customers seven days a week, 24 hours a day, by calling 1-800-223-0130. From telephone troubleshooting and remote modem diagnostics…to on-site service for hardware, software and application support…to on-site operator training, as well as training and field support at Olympus’ Irving, Texas facility…Olympus Diagnostic Systems Group provides comprehensive customer solutions to ensure maximum system uptime with reliable results. www.olympusamerica.com # # # Metrix, the Metrix logo, eProductService, ProductService CRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners. Editorial Contact: Jason Faltinek Metrix, Inc. 262-717-6500 jfaltinek@metrix.com top of page |
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