Press Release - Metrix, Inc.

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Metrix Continues Success with Medical Equipment Manufacturers with New Win and User Community Group

New Medical Equipment Client selects Metrix 4 - Software Critical to Management of Repair and Providing Detailed Service History Documentation

Waukesha, WI - August 14, 2000 - The landing of yet another new client contract in the healthcare industry by Metrix, Inc. reaffirms the applicability and strength of the company’s product-oriented customer service software for the needs of healthcare and medical equipment manufacturers. The contract is with a privately owned manufacturer and global provider of surgical appliances. The manufacturer is the seventh medical supply or equipment manufacturer to select Metrix 4 for their customer relationship management (CRM) solution.

"Our development of a healthcare and medical industry user community group contributes directly to our success working with medical equipment manufacturers," said Harvey Shovers, vice president of sales and marketing for Metrix. "The Metrix 4 suite, especially the combination of the Support Center and Repair Center modules, has been well received by healthcare and medical equipment manufacturers particularly because of its ability to track multiple warranties, track complete service histories by serial number, and provide total inventory management functions."

Regardless of the industry, the Metrix 4 e-Service application suite is specifically designed to fill the gap for product service in enterprise-wide CRM systems, combining deep functionality and the power of the Internet with a component-based, N-tier architecture for 100-percent inventory visibility, real-time tracking and superior service. Key features of the Metrix 4 software include configurable web self-service, mobile database synchronization, a configurable schedule board, and global repair center functionality. It enables automated contract renewals, advance replace, reverse logistics, and accelerated rollout of integrated web strategies. Metrix 4 also offers highly customizable workflow features.

"We recognize the need for companies to have a complete repair history of all their tools and instruments," Shovers continued, "and to proactively alert their clients when they are due for required preventative maintenance. Additionally, the capabilities in Metrix to track and manage warranties and service contracts represents a huge benefit to our customers as well."

"Progressive medical equipment manufacturers, such as our most recent customer, have no room to compromise due to regulatory and environmental restraints. They must select the best possible CRM solution in order to meet stringent requirements and deliver world-class product service."

Metrix’s blue-chip client roster in the medical supply and equipment industry includes: Baxter Healthcare, Baystate Health Systems, Camtronics Medical Systems, Dade Behring Inc., Fuji Medical Systems, Steris Corporation.

About Metrix, Inc.

Founded in 1980, Metrix, Inc. pioneered the service automation industry and is today the leading worldwide provider of ProductService CRM™ and eService solutions. Its web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech and durable goods. Metrix’s headquarters are located in Waukesha, Wisconsin, with additional offices in Atlanta, Boston, Chicago, Dallas and Phoenix. Its European headquarters are located in The Hague, the Netherlands: 31-(0) 70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com.

Metrix, the Metrix logo, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners.

Editorial Contact:
Douglas Bugalski
Brady Marketing Group
262-255-0100
dbugalski@bradymg.com

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