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MAGIC SOLUTIONS UNVEILS E-SERVICE STRATEGYMagic Solutions To Enable Easy and Rapid Deployment of E-Service Applications for Customers WorldwideSANTA CLARA, Calif., November 2, 2000 - Magic Solutions, a Network Associates, Inc. (NASDAQ: NETA) business, today announced a new strategy focused on e-services which builds on the company’s position as a leader in the service desk market. Leveraging its unique patent-pending browser technology, Magic’s e- service strategy is focused on enabling the fast and easy deployment of automated Web-based solutions for small and large customers across multiple industries. Ultimately, Magic’s e-service strategy allows customers to reap the benefits of increased business productivity, greater customer satisfaction and significant cost- savings without investing in programming resources typically associated with achieving these benefits. This announcement was made today at Network Associates’ annual analyst event.Today’s announcement builds on Magic’s ability to help customers improve business processes by providing them with extensive, highly customizable Web-based service solutions. Customers are already taking advantage of Magic’s architecture to develop and deploy numerous e-service solutions, including purchase requisition tracking, employee site security, insurance policy tracking, online employment application and software defect logging. As a result, Magic customers experience significantly lower cost of ownership through the use of a single platform that supports the development of a wide range of e-service applications. “The ongoing shortage of software development and IT professionals limits a company’s ability to take full advantage of the Internet as a new channel to reach and respond to customers,” said Les Vaughn, president of Magic Solutions. “Magic Solutions’ e-service strategy is targeted at helping our customers deploy applications quickly and hassle-free, without having to use programming resources that are already over-allocated or essentially impossible to find.” In the coming months and throughout 2001, Magic will introduce powerful new product-line enhancements that build upon it’s current set of industry-leading e-service features, including: - 100% Customizable GUI, Workflow, and Database Integration: Provides dynamic adaptation of business practices for more efficient customer interactions - 100% Web-Based Client: Allows for easy deployment to more users - Self-Service Option: Increases quality of service without requiring additional resources - “n-tier” Architecture: Magic’s highly scalable design for customer growth - Patent-pending Drag & Drop Design: Allows for easy customization without programming According to META Group, the e-services market is expected to reach $5 billion 2004. Consequently, a larger and more diverse group of customers will use the Internet to directly interact with businesses. Magic’s e-service offerings will focus on enabling companies deploy powerful and customizable web-automated solutions that rapidly capitalize on this emerging market. Magic Solutions, a Network Associates business, is the leading provider of e-services enablement solutions. According to leading research firms, International Data Corporation and Dataquest/Gartner Group, Magic Solutions is the leading provider of service desk applications on Windows 3.X, 9X and NT platforms. The Magic Total Service Desk suite, based on Magic’s patent pending e-services enablement solution provides an integrated, process-oriented e-business support solution that delivers the highest levels of service with great efficiency. The Magic Solutions suite of products includes Magic Help Desk  Enterprise Edition; Magic Help Desk  SupportMagic Edition and ZAC 2001 for desktop inventory management. For more information about Magic Solutions, please visit http://www.magichelpdesk.com About Network Associates With headquarters in Santa Clara, Calif., Network Associates, Inc. is a leading supplier of security and availability solutions for e-business. Network Associates’ five business units -- PGP Security (firewall, intrusion detection and encryption), Sniffer Technologies (network and application management), Magic Solutions (web-based service desk solutions), McAfee (anti-virus), and myCIO.com (security and anti-virus services) -- all produce best-of-breed solutions leveraging core technologies to provide the security and availability needed for e-business. Network Associates is a majority shareholder of McAfee.com, one of the world's largest business paid subscriber application service providers. For more information, Network Associates can be reached at 972-308-9960 or on the Internet at http://www.nai.com Editorial Contact: Katie Bromley Magic Solutions 415-975-2226 katie.bromley@pnicg.com top of page |
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