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OLAN MILLS KEEPS CUSTOMER SERVICE “PICTURE PERFECT” WITH MAGIC SERVICE DESKCustomer Deploys Magic Solution in Just Nine Days to Help Manage Its 1,100 Retail Stores Worldwide; Cuts Employee Training Time from Six Months to Three WeeksSANTA CLARA, Calif., August 21, 2001 - Magic Solutions, a Network Associates Inc. (NASDAQ: NETA) business, today announced that Olan Mills, Inc., the worldwide leader in portrait photography, implemented its 100 percent browser-based Magic Total Service Desk (TSD) solution in nine days. Olan Mills uses the Magic TSD software to manage communication and mission-critical issues across its 1,100 retail stores worldwide. With Magic’s thin-client architecture and no programming requirements, Olan Mills was able to cut training time across its stores from six months to three weeks - resulting in a significant amount of savings in time and resources.Olan Mills utilizes Magic’s asset management and problem management functionalities for their application help desk, remote site support, problem resolution and inventory tracking across its stores. Magic also helps with easy reporting, improved communication with the support staff, and providing updated information to employees at Olan Mills’ corporate office in Tennessee. “Olan Mills was looking for a highly versatile solution that could easily integrate into our existing infrastructure with little or no disruption,” said Pete Cole, field liaison manager at Olan Mills. “Magic was able to do these tasks and many more. Best of all, Magic’s install only took nine days, which made a huge impression with our senior management team.” Magic has had a major impact on Olan Mills’ bottom line. Field managers and photographers, who account for 75 to 80 percent of Olan Mills job tickets, benefit from Magic’s browser-based, easy-to-use design through more accessibility, focused training, and quicker turnaround of business-critical trouble tickets. Additionally, administration has been able to manage maintenance and resolve problems more efficiently. “As the leader in the browser-based service desk arena, Magic is pleased to be working with the leader in high-quality studio photography, Olan Mills,” said Les Vaughn, president of Magic Solutions. “Magic recognizes Olan Mills’ dedication to quality for both its employees and customers, and -- as their service desk of choice -- we are committed to addressing this demand for high-quality with our leading asset and problem management solutions.” For more information on Magic Solutions and its products, please contact 1-800-966-2442. About Olan Mills Olan Mills is a worldwide leader in portrait photography. Its nationally-recognized Studio Portrait Division makes high-quality, affordable portraits, available to families everywhere through hundreds of traditional studio sites and convenient Kmart retail locations. Olan Mills’ rapidly-expanding Church Directories Division produces top-quality pictorial directories for congregations, church families and multi-member organizations. For more information on Olan Mills, visit www.olanmills.com or call 1-800-251-6320. About Network Associates Magic Solutions, a Network Associates business, is the leading provider of e-services enablement solutions. According to leading research firms, International Data Corporation and Dataquest/Gartner Group, Magic Solutions is the leading provider of service desk applications. The Magic Total Service Desk suite, based on Magic’s patent pending e-services enablement solution provides an integrated, process-oriented e-business support solution that delivers the highest levels of service with great efficiency. The Magic Solutions suite of products includes Magic Service Desk and ZAC 2001 for desktop inventory management. For more information about Magic Solutions, please visit www.magicsolutions.com. With headquarters in Santa Clara, Calif., Network Associates, Inc. is a leading supplier of security and availability solutions for e-businesses. Network Associates is comprised of four business units: McAfee, delivering world class anti-virus products; PGP Security, providing firewall, intrusion detection and encryption products; Sniffer Technologies, a leader in network and application management; and Magic Solutions, providing web-based service desk solutions. For more information, Network Associates can be reached at 972-308-9960 or on the Internet at www.nai.com. ### NOTE: Network Associates, Sniffer, Total Network Visibility, TNV, PGP, McAfee and Magic Solutions are registered trademarks of Network Associates, Inc. and/or its affiliates in the United States and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. Editorial Contact: Brian Egan Porter Novelli 415-975-2229 brian.egan@pnicg.com top of page |
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