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MAGIC SOLUTIONS PARTNER SELECTED TO PRESENT NEW BUSINESS MODEL AT ASP CONFERENCE

Hartford Computer Group Highlights Help Desk as a Critical Element in Transitioning to an Application Service Provider

SANTA CLARA, Calif., August 23, 2000 - Magic Solutions, a Network Associates Inc. (Nasdaq: NETA) business, today announced that Ken Werner of Hartford Computer Group, one of the nation’s premiere providers of computer products and services, has been selected to speak at the ASP Channel conference on August 29, 2000 in San Francisco, California. At the conference, Ken Werner, senior vice president of financial services of Hartford Computer Group, will discuss how value-added resellers (VARs) should adjust their business model to compete with the growing popularity of application service providers (ASPs).

Hartford recently modified their "Full Cycle Solution®,” designed to help businesses leverage, manage, and control the life cycle of their technology assets while reducing total cost of ownership. Included in the solution is an ASP function which addresses corporations’ needs for a top-of-the-line help desk solution.

“Four years ago, Hartford acknowledged that in order to stay competitive, it was necessary to grow beyond hardware. Today, Hartford is one of the largest full-services firms in the Midwest with offerings in hardware, software, support and integration,” said Werner. “I am looking forward to sharing our ideas on how to create a successful business model within the e-business industry. Our Full-Cycle Solution is an example of how we have been able to address all the needs of our customers.”

Hartford Computer Group has provided customized IT solutions since 1978. As both a customer and provider of the Magic Total Service Desk product, Hartford Computer Group will reference the ability to easily customize the Magic Service Desk solution to be used in a variety of ways, ideal for their transition to the ASP model. The Magic Total Service Desk suite, one of the industry's first 100 percent Web-based service desks, combines an enterprise-level support management solution integrated with desktop, network and event management tools to provide a service desk solution that automates the entire e-business support management process.

Working as a strategic partner with each of its clients, Hartford offers thousands of IT products from over 1,100 manufacturers, and has established strategic alliances with Compaq, Hewlett-Packard, IBM, NEC, and Toshiba. A cornerstone of the company’s success is its trademarked “Full Cycle Solution®,” an integrated approach to product life-cycle management that includes consulting, product procurement, technology management services, leasing programs, and trade-in and disposal of older equipment.

About Magic Solutions

Magic Solutions, a Network Associates business, is the leading provider of e-business service desk solutions. According to leading research firms, International Data Corporation and Dataquest/Gartner Group, Magic Solutions is the leading provider of service desk applications on Windows 3.X, 9X and NT platforms. The Magic Total Service Desk suite provides an integrated, process-oriented e-business support solution that delivers the highest levels of service with great efficiency. The Magic Solutions suite of products includes Magic Help Desk - Enterprise Edition; Magic Help Desk - SupportMagic Edition and ZAC 2001 for desktop inventory management. For more information about Magic Solutions, please visit www.magichelpdesk.com

About Network Associates

With headquarters in Santa Clara, Calif., Network Associates, Inc. is a leading supplier of security and availability solutions for e-business. Network Associates' five business units -- PGP Security (firewall, intrusion detection and encryption), Sniffer Technologies (network and application management), Magic Solutions (web-based service desk solutions), McAfee (anti-virus), and myCIO.com (security and anti-virus services) -- all produce best-of-breed solutions leveraging core technologies to provide the security and availability needed for e-business. Network Associates also owns 82 percent of McAfee.com, one of the world's largest business paid subscriber application service provider. For more information, Network Associates can be reached at 972-308-9960 or on the Internet at www.nai.com .

Editorial Contact:
Katie Bromley
Porter Novelli Covergence Group
415-975-2226
katie.bromley@pnicg.com

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