Press Release - Magic Solutions

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MAGIC TOTAL SERVICE DESK SELECTED BY WELLS FARGO FOR ENHANCED CUSTOMER SERVICE

Market-leading Service Desk Technology Enables Carbon-Copy Process to Move Online

Magic Solutions, a Network Associates, Inc. (NASDAQ: NETA) business, today announced that its Magic Total Service Desk product has been selected by Wells Fargo & Company’s Private Client Services (PCS) Trust Centers to consolidate its call centers into a multi-site client care application. The Magic Total Service Desk suite, one of the industry's first 100 percent Web-based service desks, combines an enterprise-level support management solution integrated with desktop, network and event management tools to provide a service desk solution that automates the entire e-business support management process.

Wells Fargo PCS has customized the Magic Total Service Desk version 6.0 solution to log all client calls and record the details from each client interaction. The solution has been implemented into the three Wells Fargo PCS locations to ensure that the high-level of customer care is consistent throughout the company. “Magic Solutions software helps us better coordinate the delivery of Trust and Investment Management service to our valued clients,” said Dan Doering, Wells Fargo Client Service Manager. “For team members, the upgraded software is convenient and easy to use, thus reducing training time."

The Magic Total Service Desk solution enables companies to implement a powerful technology and tailor it to their specific internal and external needs. The web-based architecture together with comprehensive new database and user interface customization capabilities, enable quick and easy adaptation to various infrastructures. “Customer service is the key differentiator in building long-term customer relationships,” said Les Vaughn, president of Magic Solutions. “With the Magic Service Desk solution, many diverse, rapidly growing organizations are able to provide their clients with high-quality, industry-specific managed support.”

The Magic Total Service Desk product is a tightly integrated, 100-percent Web-based solution providing support personnel with a comprehensive desktop management suite, remote control capabilities, event management, and network management solutions. These features, combined with customization and self service desk capabilities, enable users to attend to and resolve e-business support problems quickly and more efficiently. The Magic Total Service Desk suite also builds on several key areas for automating the e-business support process in large and small organizations, including Web-based database and user interface customization; broad support management functionality; enterprise tool integration; business process automation; and a scalable, extensible architecture.

About Wells Fargo

Building on more than a century of experience, Private Client Services offers high net worth clients a comprehensive range of asset planning and management services through its Investment Management and Trust Division. One of the nation’s leading money mangers with $90 billion under management, as of June 30, 2000, the division offers professional money managers that construct, monitor and report on personalized investment portfolios. In addition, it offers trust services to individuals, families and foundations who want to protect and preserve their wealth for heirs or charitable foundations. The group provides a full range of special needs, charitable and legacy trusts with management experience that extends to various assets that include investments, and real estate.

Wells Fargo Private Client Services integrating a full line of financial services - including brokerage (through Wells Fargo Securities and Wells Fargo Brokerage Services, LLC) investment management, trust and private banking. It has more than 4,000 team members in 23 states and oversees more than $120 billion in assets, $55 billion of which is managed for high net worth investors.

About Magic Solutions

Magic Solutions, a Network Associates business, is the leading provider of e-business service desk solutions. According to leading research firms, International Data Corporation and Dataquest/Gartner Group, Magic Solutions is the leading provider of service desk applications on Windows 3.X, 9X and NT platforms. The Magic Total Service Desk suite provides an integrated, process-oriented e-business support solution that delivers the highest levels of service with great efficiency. The Magic Solutions suite of products includes Magic Help Desk  Enterprise Edition; Magic Help Desk  SupportMagic Edition and ZAC 2001 for desktop inventory management. For more information about Magic Solutions, please visit www.magichelpdesk.com.

About Network Associates

With headquarters in Santa Clara, Calif., Network Associates, Inc. is a leading supplier of security and availability solutions for e-business. Network Associates' five business units, PGP Security, providing firewall, intrusion detection and encryption products, Sniffer Technologies, the leader in network and application management, Magic Solutions, providing web-based service desk solutions, McAfee, delivering world class anti-virus products, and myCIO.com, an infrastructure ASP providing security and anti-virus services, all produce best-of-breed solutions leveraging core technologies to provide the security and availability needed for e-business. Network Associates is also a majority owner of McAfee.com, one of the world's largest business to consumer application service providers. For more information, Network Associates can be reached at 972-308-9960 or on the Internet at www.nai.com.

Network Associates, Magic Solutions, SupportMagic, Total Service Desk, Sniffer, PGP, and McAfee are registered trademarks of Network Associates, Inc and/or its affiliates in the United States and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners.

Investment Products: Not FDIC Insured  No Bank Guarantee May Lose Value Private Client Services provides financial products and services through various banks and brokerage affiliates of Wells Fargo & Company including Wells Fargo Securities, Inc. (member NASD/SIPC) and/or Wells Fargo Brokerage Services, LLC (member NASD/SIPC/Chicago Stock Exchange).

Editorial Contact:
Mischa Garner
Porter Novelli
415-975-2283
mischa.garner@pnicg.com

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