Press Release
| realmarket.com |
|
Directory Suppliers Associations Publications Stock Index News Search Home Calendar of Events Find event | Submit event Career Corner Find job | Submit job RealMarket Today! Past Issues Subscribe Unsubscribe |
|
Company
Profile Company Web Site |
PROMINENT UNIVERSITIES SELECT MAGIC TOTAL SERVICE DESK FOR INFORMATION TECHNOLOGY SUPPORT MANAGEMENT
Magic Solutions’ Market-leading Service Desk Enables St. John's University and the University of California, Riverside to Support Faculty, Staff and Students
SANTA CLARA, Calif., August 1, 2000 - Magic Solutions, a Network Associates Inc. (Nasdaq: NETA) business, today announced that the College of St. Benedict’s/St. John's University, two private coordinate Catholic colleges in central Minnesota; and the University of California, Riverside, one of nine campuses of the University of California recognized as a preeminent public university in the world, have selected the Magic Total Service Desk (TSD) product to provide a service desk solution that automates their information technology (IT) support management process. The Magic Total Service Desk suite offers enhanced capabilities to customize all aspects of the internal and external support process to quickly and easily adapt to various market infrastructures.St. John's University logs every support call through the Magic Total Service Desk product to successfully support and track inventory on more than 3,000 networked PCs, including those from students with their own equipment. In addition to supporting the faculty, staff, students and university labs, Magic Total Service Desk supports the College of St. Benedict, St. John's Preparatory School, the monastery and the convent.
"As Yahoo’s Internet Life Magazines’ 12th rated most wired college campus in the country, it's important that the College of Saint Benedict/St. John's University maintain the highest standards of technology, both internally and externally," said Ruth Bielejeski, software support manager for St. John's University. "Magic's customization, desktop management and call tracking capabilities clearly sets them apart from other help desk vendors we evaluated."
The University of California, Riverside currently supports more than 2,500 faculty and staff with Magic Solutions' customizable service desk. The Magic Total Service Desk product provides the university with an enterprise-level support management solution integrated with desktop, network and event management tools to provide a service desk solution that automates the entire IT support management process.
“A majority of help desk solutions require adapting your existing infrastructure to accommodate the product, but by utilizing the customization aspects of the Magic Total Service Desk solution, we were able to quickly and seamlessly integrate the product into our existing infrastructure," said Larry McGrath, director of computing support services for the University of California, Riverside. “By providing UC Riverside faculty and staff with the best level of IT support, we are better enabled to serve our faculty and researchers."
“Magic has successfully worked with numerous universities across the country to incorporate our help desk solution into their systems. Magic’s database and user-interface customization provides the adaptability necessary to support the diverse infrastructures found within the education market,” said Les Vaughn, president of Magic Solutions. “These additional university applications solidify Magic’s position as a leading-edge browser-based solution that offers comprehensive customization and flexibility, the ideal solution for today's fast-paced market.”
The Magic Total Service Desk product is a tightly integrated, 100-percent Web-based solution providing support personnel with a comprehensive desktop management suite, remote control capabilities, event management, and network management solutions. These features, combined with customization and self service desk capabilities, enable users to attend to and resolve e-business support problems quickly and more efficiently. The Magic Total Service Desk suite also builds on several key areas for automating the e-business support process in large and small organizations, including Web-based database and user interface customization; broad support management functionality; enterprise tool integration; business process automation, and a scalable, extensible architecture.
About Magic Solutions
Magic Solutions, a Network Associates business, is the leading provider of e-business service desk solutions. According to leading research firms, International Data Corporation and Dataquest/Gartner Group, Magic Solutions is the leading provider of service desk applications on Microsoft Windows 3.X, 9X and NT platforms. The Magic Total Service Desk suite provides an integrated, process-oriented e-business support solution that delivers high levels of service with the great efficiency. The Magic suite includes Magic Help Desk - Enterprise Edition; Magic Help Desk - SupportMagic Edition and ZAC 2001 for desktop inventory management. For more information about Magic Solutions, please visit www.magichelpdesk.com.
About Network Associates
With headquarters in Santa Clara, Calif., Network Associates, Inc. is a leading supplier of security and availability solutions for e-business. Network Associates' five business units, PGP Security, providing firewall, intrusion detection and encryption products, Sniffer Technologies, the leader in network and application management, Magic Solutions, providing web-based service desk solutions, McAfee, delivering world class anti-virus products, and myCIO.com, an infrastructure ASP providing security and anti-virus services, all produce best-of-breed solutions leveraging core technologies to provide the security and availability needed for e-business. Network Associates is also a majority owner of McAfee.com, one of the world's largest business to consumer application service providers. For more information, Network Associates can be reached at 972-308-9960 or on the Internet at www.nai.com
Network Associates, Magic Solutions, SupportMagic, Total Service Desk, TSD, Sniffer, PGP, and McAfee are registered trademarks of Network Associates, Inc and/or its affiliates in the United States and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners.
Editorial Contact:
Katie Bromley
Porter Novelli Covergence Group
415-975-2226
katie.bromley@pnicg.com
top of page
© 2000 Real Market Research Corporation. Real Market is a registered trademark.