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Support.com and M-Tech Hold Web Seminar on Support AutomationCase study to show how to raise productivity, cut support costsCompanies interested in cutting help desk calls by up to 80% are invited to participate in a web seminar sponsored by Mercury Information Technology Inc., the leading provider of total password management solutions, and Support.com, the leading provider of support automation software.The one-hour seminar, on October 2 at 11am PDT, will demonstrate how Support Automation is turning customer support into a competitive advantage. Sybase (NYSE: SY) will share a real life case study of how the password management solution they chose has significantly reduced reset calls to the help desk as well as streamlined call times. Participants will also hear more about the end-to-end solution from experts at M-Tech and Support.com. They will be shown how cutting edge technologies like self-service password reset can help to provide timely user access to crucial systems and increase user productivity while reducing the cost of support. Follow these links to find out more: Webinar registration: http://www.regsvc.com/support1002/ P-Synch: http://www.psynch.com/ Support.com: http://www.support.com/ Sybase: http://www.sybase.com/ Participants will also receive a copy of "Ten Rules of eSupport", which outlines strategies to increase customer support levels, reduce costs, and speed up the process of solving problems using Support Automation. They can also win a Sony digital camera. Support.com (NASDAQ: SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, and Delta Air Lines, plus OEMs and service providers like IBM, Sony, CSC and BellSouth. Support.com has offices worldwide. For more information visit www.support.com Founded in 1992, M-Tech is a network security and user support software company with a focus on streamlining user authentication and user identity management self- service processes. M-Tech's _PSYNCH is the leading solution for total password management by organizations worldwide, with over 2 million end-users. PSYNCH is the only password management system that supports all common platforms, applications and functions. For more information about M-Tech, visit www.m-tech.ab.ca, send an e- mail to sales@psynch.com, or call (403) 233-0740. Editorial Contact: Karine Aviv M-Tech Mercury Information Technology 403-233-0740 ext 229 karine@psynch.com top of page |
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