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RealDialog to Present Free Webcast on the "Value of Virtual Service Agents" for Customer Self-ServiceMETA Group Analyst Timothy Hickernell to present customer self-service best practices for employing Virtual Service Agents on websitesOctober 29, 2002 - Research Triangle Park area, NC - LiveWire Logic, Inc. today announced a free webcast explaining the attainable value of using Virtual Agents on websites for customer self-service applications November 7, 2002 at 11:30 Eastern Standard Time. The webcast entitled, "Value of Virtual Service Agents" will feature Mr. Timothy Hickernell, an industry expert on agent technology, of META Group. Hickernell will present best practices of agent use and it's associated benefits in the Financial Services sector, as part of an integrated customer service approach. Dr. James Lester, a world-renowned expert in the field of computational linguistics, will explain how the use of linguistics enables an automated agent to approach human- like results. A live demonstration of the technology developed by Dr. Lester and his research team at LiveWire Logic in use in a Financial Services application will also be presented. Attendees will be able to participate during the interactive Q&A portion of the webcast. In September 2002 LiveWire Logic announced the general availability of RealDialogÔ--the first customer self service solution to use computational linguistics at its core instead of key word or natural language processing approaches. A RealDialog AgentÔ answers user's questions - directly and automatically. It greets and converses with users as they come into a website to understand and meet their needs. This new technology is the only solution capable of engaging in a two-way dialog with users to determine the context and intent of their inquires, resulting in much greater accuracy of response. RealDialog is the next generation of customer self-service technology that lowers support costs by reducing email volume, improves customer satisfaction by providing efficient and effective customer service, and increases profitability by decreasing abandonment rates while providing guided selling for users. This self-service solution is ideal for a variety of applications, including: · Customer service and support · Technical support · General Q&A / FAQ · Guided selling · Website navigation aide · Internal (help desk and human resources) "Value of Virtual Service Agents" Speakers: Timothy Hickernell, Sr. Program Director, META Group Dr. James Lester, Founder and Chief Scientist, LiveWire Logic Kathy Neff, Director of Sales Engineering, LiveWire Logic Where: Register on the web at www.realdialog.com/webcast1.jsp When: Thursday, November 7, 2002 at 11:30 AM Eastern Standard Time Space is limited for this FREE online seminar, so register today to ensure your place to see this breakthrough technology in action. Invite a friend or colleague to this web seminar by mailing them this URL: http://www.realdialog.com/webcast1.jsp RealDialog is sponsoring this webcast. RealDialog is a trademark of LiveWire Logic, Inc. Web Self-Service Major Growth Area Companies are relying on new, automated self-service technologies to increase their service quality, improve their customer reach and gain a competitive advantage in the marketplace. According to industry analysts, the customer relationship management (CRM) software market was $6.2 billion in 2000 growing to $14 billion in 2005. RealDialog offers unique capabilities and efficiencies in customer service and support, the fastest growing segment. This segment exceeded $2.2 billion in 2000, growing 72% from $1.3 billion in 1999. Analysts report that by end of year 2002, 50% of customer service will be provided online and that Web-based call centers will double. About META Group Bottom-Line Guidance for IT and Business Transformation META Group is a leading research and consulting firm, focusing on information technology and business transformation strategies. Delivering objective, consistent, and actionable guidance, META Group enables organizations to innovate more rapidly and effectively. Our unique collaborative models help clients succeed by building speed, agility, and value into their IT and business systems and processes. Connect with metagroup.com for more details. About RealDialog and LiveWire Logic RealDialog is the key product and technology created by LiveWire Logic, a privately held company located in Research Triangle Park Area, NC. Dr. James Lester, a renowned research scientist in computational linguistics, and key members of his research team, founded the company in 2000. The founding team specializes in intelligent virtual agents and computational linguistics, and is recognized as leaders in advanced artificial intelligence research. More information is available at www.realdialog.com. RealDialog is a trademark of LiveWire Logic, Inc. All other product and company names mentioned herein are the property of their respective owners. Editorial Contact: Michael Lough LiveWire Logic 919-234-2163 michael.lough@livewirelogic.com top of page |
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