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RealDialog Breakthrough Self-Service Technology Highlighted on WebcastWorld leader in Computational Linguistics to explain and demonstrate two-way dialog capabilities of automated agentSeptember 17, 2002 - Research Triangle Park area, NC - LiveWire Logic, Inc. today announced a webcast highlighting the revolutionary self-service technology of RealDialog. The webcast entitled, "Conversations with a Virtual Service Agent", will be held on Sept. 25, 2002 and will highlight the technology developed that enables on-line automated conversations between website visitors and RealDialog's automated agents. Dr. James Lester, world-renowned expert in the field of computational linguistics, will explain how the use of linguistics enables an automated agent to approach human-like results. You will see a live demo of the application in use, hear from a user of this solution and be able to ask questions of its founder. Employing a RealDialog Agent answers user's questions - directly and automatically. It greets them as they come into a website and converses with them to understand their needs and deliver the right answer. This new technology sets the standard for accurate responses to questions and is the only solution capable of understanding the context of conversation with customers. RealDialog is the next generation of customer self-service technology that lowers support costs by reducing email volume, improves customer satisfaction by providing efficient and effective customer service, and increases profitability by decreasing abandonment rates while providing guided selling for users. This self-service solution is ideal for a variety of applications, including: · Customer service and support · Technical support · General Q&A / FAQ · Guided selling · Website navigation aide · Internal (help desk and human resources) This will be a live, interactive web seminar, with an interactive Q&A. "Conversations with a Virtual Service Agent" Speakers: Dr. James Lester, Founder and Chief Scientist, LiveWire Logic Kathy Neff, Director of Sales Engineering, LiveWire Logic Kirkland Desmond, CEO, Tech 24.com Where: On the web at www.realdialog.com/webinar/index.jsp When: Wednesday, September 25, 11:30 AM Eastern Standard Time Space is limited for this FREE online seminar, so register today to ensure your place to see this breakthrough technology in action. Invite a friend or colleague to this web seminar by mailing them this URL: http://www.realdialog.com/webinar/index.jsp RealDialog is sponsoring this webcast. RealDialog is a trademark of LiveWire Logic, Inc. Editorial Contact: Michael Lough LiveWire Logic, Inc. 919-234-2163 michael.lough@realdialog.com top of page |
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