LIVEWIRE LOGIC AND WATER PIK TECHNOLOGIES, INC. TO HOST A FREE WEBCAST ON USE OF AUTOMATED CUSTOMER SELF-SERVICE AGENTS (email this article)

Research Triangle Park area, NC and Fort Collins, CO  – September 11, 2003 – LiveWire Logic (Company Profile, Past Stories, Case Studies), Inc. and Water Pik Technologies, Inc. today announced they are jointly hosting a free webcast on the use of automated agent technology. Waterpik will highlight how new software deployed on their website, called RealDialog, is automatically answering questions and providing information to their users, saving them money and resources - while improving their customer satisfaction.

Water Pik will explain the drivers for the use of the solution and their corresponding benefits and results. A demonstration of the solution will also be performed. You are invited to learn to how automated, intelligent agent software is changing the face of customer self-service. Hear how the next generation of customer sales and self-service technology automatically provides answers to users' questions and delivers solutions to their problems - all without costly human intervention.

Gwen Krause, Customer Service Supervisor for Waterpik, will highlight how using an automated agent on their site decreased their support email volume by over 55%. She will walk through their original goals for the agent, and the current results of:
·       Reducing support email volumes
·       Improving customer self-service experience
·       Enhancing website usage and navigation
·       Leveraging existing web investment
Registrations are still available for the FREE Webcast, "Next-Generation of Customer Self Service" at http://www.realdialog.com/webcast.jsp

Speakers:
Gwen Krause, Customer Service Manager, Waterpik
Michael Lough, CEO, LiveWire Logic
Kathy Neff, Director of Sales Engineering, LiveWire Logic
When:   Thursday, September 18, 11:30 AM Eastern Standard Time

About LiveWire Logic
RealDialog is the key product and technology created by LiveWire Logic, a privately held company located in Research Triangle Park Area of North Carolina.  Dr. James Lester, a renowned research scientist in computational linguistics, and key members of his research team, founded the company in 2000. The founding team specializes in intelligent virtual agents and computational linguistics, and is recognized as leaders in advanced artificial intelligence research. More information is available at www.realdialog.com.  

About Water Pik Technologies, Inc.
Water Pik Technologies, Inc. is a leading developer, manufacturer and marketer of innovative personal health care products, pool products and heating systems sold under the Water Pik®, Laars® and Jandy® brand names. The Company operates in two business segments. The Waterpik Technologies Personal Healthcare Products division, located in Fort Collins, Colorado, is a leading developer, manufacturer and marketer of personal health care products and professional dental products. The Pool Products and Heating Systems division, located in Moorpark, California, is a leading developer, manufacturer and marketer of swimming pool and spa equipment, controls and accessories as well as water heating products for commercial, residential and industrial applications

The Waterpik Technologies Personal Healthcare Products division is located in Fort Collins, Colorado, and is a subsidiary of Water Pik Technologies, Inc. (NYSE: PIK).  For more information, visit the Water Pik Technologies, Inc. website at www.waterpik.com.


RealDialog and RealDialog Agent are trademarks of LiveWire Logic, Inc. All other brands and marks are the property of their respective owners.