Press Release - Knowlix Corporation
Company ProfileKnowlix Partners with Bendata to Deliver Integrated Knowledge Management Solutions to Users of HEAT Software.
DRAPER, UT—October 21, 1998—Knowlix Corporation today announced that it has formed an integration partnership with Bendata, Inc. This partnership combines Knowlix knowledge management expertise with Bendata's industry leading HEAT application for automating internal support center operations. It also provides customers with an easier solution for adding a knowledge management solution to their support operations.
As part of the partnership, Knowlix has integrated its line of knowledge management tools with the HEAT application, enabling HEAT users to seamlessly access iKnow™ software and companion knowledgebases from within Bendata HEAT. This capability saves a support operation valuable time because technicians no longer have to leave their workflow to find answers or post solutions from a knowledgebase.
"Bendata products are positioned to deliver high value to the internal support center," said Paul Ahlstrom, President and CEO of Knowlix Corporation. "Knowlix products work with Bendata's HEAT product, enabling support teams to easily add all the benefits of knowledge management without having to re-engineer their existing operational workflow."
One key requirement of Knowlix's integration program is to successfully install the integrated product solution at a customer site. One of those joint Knowlix and Bendata customers is Sodexho Marriott in Buffalo, NY.
"We knew we were interested in knowledge management when we approached Bendata for a solution," said Christine Kreiss, support manager at Sodexho Marriott. "When our Bendata representative told us that he could deliver Knowlix and HEAT as a total solution, we decided to move ahead immediately."
"Knowlix offers our customers knowledge tools integrated with Bendata HEAT which enables support professionals to quickly determine solutions to their customer problems," said Lon Hendrickson, Director of Marketing and Worldwide Industry Relations at Bendata.
"Customers can be assured that the Knowlix integration has been successfully deployed at a customer site, and that Knowlix and Bendata are committed to support the integration."
Knowlix has seen tremendous growth in the number of customers implementing its iKnow™ product solution with Bendata HEAT. A fully integrated support/knowledge management solution is attainable immediately from the many trained and qualified representatives at Bendata, Inc.
About Bendata
Bendata, Inc. is a leading supplier of customer support services software, recognized by independent authorities such as Gartner Group, META Group, Help Desk Institute (HDI) and Ovum as an industry leader in its field. Founded in 1982, Bendata has established itself as a market leader for customer support services software utilizing client-server technology targeting mid-range implementations within small to large organizations. Bendata's flagship product, HEAT, commands a customer base in excess of 3,500 customers, including 27% of the Fortune 100. HEAT has enjoyed excellent reviews for its out-of-the-box functionality, flexibility in customization, and strength in problem management. The company's web address is www.bendata.com .
About Knowlix Corporation
Knowlix makes affordable knowledge tools for internal support center environments. The iKnow family of software from Knowlix integrates seamlessly with support management tools so technicians can execute a search and post a solution without leaving their workflow. Built on mature technology, iKnow software lets users access multiple knowledgebases simultaneously and create new knowledge real-time for immediate searching. Plus, iKnow software delivers fast access to relevant knowledge by searching prepackaged knowledgebases. For more information, visit www.knowlix.com or call 800-733-2019.
Knowlix, Knowlix Corporation and iKnow are trademarks of Knowlix Corporation. All other companies, products or services are trademarks or registered trademarks of their respective owners.
http://www.knowlix.com
Contact:
Bruce Law
VP, Corporate Communications
Knowlix Corporation
801-924-6200
Nancy Pomeroy
Connect Public Relations
801-373-7888
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