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Peregrine Systems Acquires Knowlix

Advanced Knowledge Management Added to Infrastructure Management Suite

SAN DIEGO, Oct. 4 /PRNewswire/ -- Peregrine Systems®, Inc. (Nasdaq: PRGN - news) today announced it has signed a definitive agreement to acquire Knowlix Corporation, a leading provider of complete end-to-end knowledge management solutions for help desk and customer support centers. The iKnow(TM) family of software is currently integrated with Peregrine Systems ServiceCenter(TM) and will be integrated into all other applications in Peregrine Systems Infrastructure Management suite including: AssetCenter(TM), FacilityCenter(TM), FleetAnywhere(TM) and e.fleet(TM).

``Knowledge management is key to an organization's ability to effectively manage its infrastructure,'' said Steve Gardner, Peregrine Systems president and CEO. ``The acquisition of Knowlix will provide our customers the ability to integrate knowledge databases directly into their workflow so that they can find answers to specific questions about all aspects of their infrastructure, whether it is IT, fleet or facility and real estate related.''

The Knowlix product line includes iKnow software for searching and capturing support knowledge, iKnowAuthor for editing and refining new support knowledge, iKnowWeb for providing users with self-help options over the Web and iKnowBuilder for converting legacy data from a variety of file formats into a usable knowledge base.

The software allows users to apply a single search to multiple knowledge bases. As new problems are solved, the knowledge is captured immediately and submitted to the knowledge base where it can be shared. With iKnow Metrics, a document selected as the right answer will rank higher in relevance the next time the knowledge base is searched. Using iKnow, knowledge can be easily accessed via the Internet, Intranet, CD or LAN.

``Adding knowledge management to our FacilityCenter and FleetAnywhere product families demonstrates another key area of integration between all of our Infrastructure Management applications,'' continued Gardner. ``We are the first in the industry to recognize that organizations can improve all forms of infrastructure effectiveness and reduce operating costs through the effective application of ideas and knowledge.''

The iKnow product line will be sold both as integrated elements to Peregrine Systems applications, and will continue to be sold as a complementary solution to other call management applications, including those from Remedy, Clarify, Vantive and GoldMine, or as a stand-alone solution for knowledge management. iKnow products will be available through both Peregrine Systems direct sales forces and channel partners.

Peregrine Systems will use the purchase method to account for the acquisition of Knowlix. An aggregate of approximately 388,000 shares of Peregrine Systems Common Stock will be issued as consideration for the transaction.

About Knowlix Corporation
Knowlix is a leading provider of complete end-to-end knowledge management solutions for help desks and customer support centers. The iKnow family of software integrates with popular call management systems so support technicians can find answers to customer questions without leaving their workflow. And iKnow software lets users Access multiple knowledge bases at once and capture new support knowledge real-time. For more information about Knowlix, visit http://www.knowlix.com

About Peregrine Systems
Peregrine Systems is the leading provider of Infrastructure Management solutions True Infrastructure Management unites the unique disciplines of the Enterprise Service Desk, Asset Management, Facilities Management, and Fleet Management through common shared data. Peregrine Systems solutions address all aspects of organizational infrastructure, from information technology, including both computers and telecommunications, to the buildings and real estate assets housing the technology and people of the organization to the transportation fleets serving the organization. The merging of these unique disciplines results in a more thorough understanding of the impact of events and change upon the investment decisions of a company.

Founded in 1981, Peregrine Systems is headquartered in San Diego, California with offices throughout the United States as well as in the United Kingdom, Belgium, Canada, France, Germany, Denmark, Italy, Japan, Netherlands, Sweden, Australia and Singapore. Peregrine Systems also has alliance partners and distributors located throughout these regions and in Latin America. More information on Peregrine Systems is available on the World Wide Web at http://www.peregrine.com

This press release contains both historical information and forward looking information. Numerous important factors affect the Company's operating results and could cause the Company's actual results to differ materially from the results indicated in this press release or in any other forward looking statements made by, or on behalf of, the Company, and there can be no assurance that future results will meet expectations. These factors include, but are not limited to, the following: 1) PSI's revenues and earnings are subject to a number of factors that make estimation of operating results prior to the end of a quarter extremely uncertain; 2) competition for PSI's products is intense; 3) the uncertainties of whether new software products and product strategies will be successful; 4) risk of loss of key personnel of the acquired company; 5) risks associated with the acquisition of Knowlix, including potential difficulties in the assimilation of operations of the acquired company; 6) the risk entering new markets and other specific risks associated with the business of the acquired company; and 7) the additional considerations and important factors described on the Company's Report in 10-K filed with the Securities and Exchange Commission in June 1999 and subsequent Forms 10-Q filed with the Securities and Exchange Commission, copies of which are available on request from the Investor Relations department of the Company.

Peregrine Systems and ServiceCenter are registered trademarks and Peregrine Systems ServiceCenter, AssetCenter, FleetAnywhere and e.fleet are trademarks of Peregrine Systems, Inc. Knowlix and iKnow are trademarks of Knowlix Corporation. All other trademarks are the property of their respective owners.

Editorial Contact:
Bruce Law
Knowlix
800.733.2019
blaw@knowlix.com

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