Press Release - Knowlix Corporation
Company ProfileKnowlix Corporation Joins Remedy Product Partners Program. Delivers Integrated Knowledge Tools to Remedy Users.
DRAPER, UT-September 21, 1998-Knowlix Corporation today announced that it has joined Remedy Corporation's Product Partners Program. This partnership combines Knowlix knowledge management expertise with Remedy's industry leading applications for automating internal help desks and consolidated operations management. It also provides customers with an easier solution for adding knowledge tools to support operations.
As part of the partnership, Knowlix has integrated its line of knowledge management tools with the Remedy Help Desk application, enabling Remedy users to seamlessly access iKnow™ software and companion knowledgebases from within the Remedy Action Request (AR) System. This capability saves a support operation valuable time because technicians no longer have to leave their workflow to find answers or post solutions from a knowledgebase.
"Remedy understands the value of targeting the fundamental organization of the support industry-the internal IT help desk," said Paul Ahlstrom, President and CEO of Knowlix Corporation. "Knowlix products compliment Remedy's approach by meeting the knowledge needs of the internal help desk audience, a position unique in the knowledge tool marketplace."
One key requirement of the Product Partners Program is to successfully install the integrated product solution at a customer site. That joint Knowlix and Remedy customer is Autodesk, Inc. of California.
"Knowlix products provide a flexible solution to our information needs," said Kevin Clark, Help Desk Manager at Autodesk's Assistance Center. "As we continue to grow, Knowlix products will grow with us."
"Knowlix offers our customers a product integrated with Remedy's Help Desk application which enables support professionals to quickly determine solutions to their customer problems," said Margaret Miller, Remedy Product Partners Program manager. "By selecting a Remedy Product Partner such as Knowlix, customers are assured that the integration has been developed, documented, successfully deployed at a customer site, and that Knowlix commits to support the integration. It is a pleasure working with companies such as Knowlix to offer customers more choices of integrated, complementary products for their AR System solutions."
About Remedy Corporation
Remedy Corporation develops and markets the world's leading software solutions for the internal help desk and consolidated service desk markets. A trademark of Remedy's products is adaptability, which allows customers to easily make the software enhance business operations by working with leading enterprise management & resource planning applications. Founded in 1990, the Mountain View, California-based company serves more than 3,200 customers at 6,000 customer sites in 62 countries. More information on Remedy, its products and services is available on the company's Web site at http://www.remedy.com.
About Knowlix Corporation
Knowlix makes affordable knowledge tools for internal help desks and external support centers. The iKnow family of software from Knowlix integrates seamlessly with the workflow so technicians can execute a search and post a solution without leaving their support management system. Built on mature technology, iKnow software lets users access multiple knowledgebases simultaneously and create new knowledge real-time for immediate searching. Plus, iKnow software delivers fast access to relevant knowledge by searching prepackaged knowledgebases. For more information, visit www.knowlix.com or call 800-733-2019.
Knowlix, Knowlix Corporation and iKnow are trademarks of Knowlix Corporation. All other companies, products or services are trademarks or registered trademarks of their respective owners.
http://www.knowlix.com
Contact:
Bruce Law
VP, Corporate Communications
Knowlix Corporation
801-924-6200
Nancy Pomeroy
Connect Public Relations
801-373-7888
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