KNOWLEDGEBASE.NET BECOMES OFFICIAL REMEDY TECHNOLOGY ALLIANCE PARTNER (email this article)

LOS ANGELES, Calif. - October 14, 2003 - : KnowledgeBase Solutions Inc. (Company Profile, Past Stories, Case Studies), a leading provider of knowledge base software for Customers Support and Self Service, today announced its partnership with Remedy®, a BMC Software company (NYSE: BMC). As a Remedy Technology partner, KnowledgeBase.net will integrate seamlessly with Remedy Action Request System® (AR System®) to improve problem resolution and agent productivity within the Customer Support, IT Help Desk, and more.
 
The integration between KnowledgeBase.net and Remedy's Action Request System (AR System) will allow users to seamlessly search and access knowledge base articles when opening and managing trouble tickets. By integrating the two applications, agents will be able to address questions more quickly, decreasing time to resolution of customer issues. In addition, service professionals will be able to save new articles to the knowledge base directly from the ticket management screen for a continuous issue resolution feedback loop.
 
"We are pleased to be partnering with Remedy, the gold standard of trouble ticket management systems," said Alex Kazerani, CEO of KnowledgeBase Solutions Inc. "By combining our best-of-breed knowledge base system with Remedy's ticket system, we'll be delivering even greater benefits, such as higher productivity rates, increased efficiency and decrease call resolution times - to joint customers."
 
About KnowledgeBase Solutions, Inc.
 
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management solutions that help unlock the power of a company's knowledge as a means to improve efficiency, competency and profitability. KnowledgeBase.net, the company's flagship product, is a feature-rich knowledge base application that provides the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to end-user questions. Deployed by companies around the world including AT&T Wireless, Canon, ChevronTexaco, DoubleClick, Honda, National Health Service (UK), Sharp, United Healthcare, and the U.S. Veterans Department among hundreds of others, KnowledgeBase.net is easy to use, costs a fraction of the price of traditional knowledge management applications and easily integrates with CRM software. KnowledgeBase Solutions Inc. is a privately held company headquartered in Los Angeles, CA.