LOS ANGELES, Calif. – Dec. 13, 2004 - : KnowledgeBase Solutions Inc. (Company
Profile, Past
Stories, Case
Studies), a leading provider of hosted and onsite knowledge management solutions for customer support and self-service, announced today that Teleflora, the world’s leading floral wire service, providing products, services and programs to approximately 30,000 member florists in the U.S. and Canada, has implemented KnowledgeBase.net v.4.0 Enterprise Edition to enable IT helpdesk staff to resolve customer problems faster and improve customer service.
“KnowledgeBase.net enables us to ensure our customers’ systems are up and running so they can focus on driving flower sales,” said David Sluder, vice president of Florists Network Operations for Teleflora. “KnowledgeBase.net is quick and easy to use. The six-week deployment time enabled us to scale-up our IT helpdesk team to meet strong seasonal demands.”
In just six weeks, Teleflora customized KnowledgeBase.net by importing thousands of documents into the knowledgebase. Now, the IT help desk technicians have access to a company-wide knowledge base where all documents are indexed so they can accurately search for answers to end-user questions.
“In a fast-paced environment like the floral industry, where orders are placed and turned around very quickly, every minute is crucial. Time is money, and if a florist’s system is down, a customer will simply buy flowers from the florist down the street or the next toll-free number in the phone book,” said Alex Kazerani, CEO of KnowledgeBase Solutions. "With KnowledgeBase.net, IT technicians are more prepared than ever to answer a high volume of calls that take place during peak flower-buying seasons.”
About Teleflora
Founded in 1934, Teleflora is the world's leading floral wire service, providing products, services and programs to approximately 30,000 member florists in the U.S. and Canada. Teleflora and all member florists are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all customers are important, Teleflora.com's professional staff and expert member florists are dedicated to making all shopping experiences easy. Teleflora is wholly owned by the Roll International Corporation based in Los Angeles, California.
About KnowledgeBase Solutions, Inc.
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management applications that help unlock the power of a company's knowledge as a means to improve efficiency, competency and profitability. KnowledgeBase.net, the company's flagship product, is a feature-rich knowledge base application that provides the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to end-user questions. Deployed by companies around the world including AT&T Wireless, Canon, ChevronTexaco, DoubleClick, Honda, Sharp, United Healthcare, and the U.S. State Department among hundreds of others, KnowledgeBase.net is easy to use, costs a fraction of traditional Customer Support, Self-Service, and Knowledge Management applications and easily integrates with other CRM software. KnowledgeBase Solutions Inc. is a privately held company headquartered in Los Angeles, CA, USA.
###
email this article