LOS ANGLES, October 2, 2003 — KnowledgeBase Solutions (Company
Profile, Past
Stories, Case
Studies) Inc., a leading provider of knowledge base applications for Customer Support and Self Service, was named a 2003 winner of the TMC Labs
Innovation Awards. Among hundreds of nominations, KnowledgeBase.net was selected for its comprehensive feature set as a hosted CRM solution.
KnowledgeBase.net uniquely combines the best features of document and knowledge management, high-speed portals, a smart FAQ system and powerful search
technology to deliver a comprehensive self-service knowledge base.
"This is a very prestigious award and it’s an honor to win it, " said Alex Kazerani CEO and Chairman of KnowledgeBase Solutions, Inc. "But we believe the
true sign of our innovative technology rests in our ability to delight our customers by helping them achieve operational efficiencies. Our customers have come to rely on our
easy-to-use application that brings knowledge base software to a whole new level.”
About KnowledgeBase Solutions Inc.
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management solutions that help unlock the power of a company’s knowledge as a
means to improve efficiency, competency and profitability. KnowledgeBase.net, the company’s flagship product, is a feature-rich knowledge base application that provides
the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to
end-user questions. Deployed by companies around the world including AT&T Wireless, Canon, ChevronTexaco, DoubleClick, Honda, National Health Service
(UK), Sharp, United Healthcare, and the U.S. Veterans Department among hundreds of others, KnowledgeBase.net is easy to use, costs a fraction of traditional knowledge
management applications and easily integrates with CRM software. KnowledgeBase Solutions Inc. is a privately held company headquartered in Los Angeles,
CA.
About TMCä
Since 1972, Technology Marketing Corporation (TMCä) has produced industry-leading trade magazines and events focused on technology and telecommunications.
TMCä publishes two magazines: Customer Inter@ction Solutionsä and Internet Telephonyâ , two online publications, Planet PDAä Magazine and
BiometriTechä Magazine, and a series of e-mail newsletters, including Communications Solutions eNews. TMCä is also the first publisher to test new products
in its own on-site laboratories, TMC Labsä, and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONYâ Conference
& Expo, Planet PDAâ: The Enterprise PDA Event and BiometriTech Conference & Expo. TMCnet.com publishes more than 25 topical online
newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
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