LOS ANGELES, Calif. – Sept. 13, 2004 - : KnowledgeBase Solutions Inc. (Company
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Studies), a leading provider of hosted and onsite knowledge management solutions for customer support and self-service, announced today that the University of West Florida successfully completed the first phase implementation of KnowledgeBase.net v4.0 Hosted Edition. When finalized, the deployment of this award-winning knowledge management solution will provide technical support for the university population of 12,000 students, staff and faculty. Students and employees now have instant answers to their questions through a central knowledgebase that is accessible through the university’s intranet system, “Argus.”
The first phase of the KnowledgeBase.net implementation was successfully completed and augments the efforts of the IT help desk, which offers 24/7 assistance to students and employees. The knowledge base will ensure that all help desk representatives have access to a body of standard answers so they can accurately answer incoming questions. Additionally, the university’s administrative staff can now access the knowledge base in order to help find answers relating to financial software systems recently implemented throughout the university. By 2005, all University of West Florida students and employees will have access to a robust body of knowledge via KnowledgeBase.net that will provide information and answers to a variety of technology related issues.
“KnowledgeBase.net enables us to centralize all the important information currently spread throughout the various Web sites and systems to create one searchable knowledgebase,” said Glenna Sirmans, IT training and publications administrator for UWF. “This enables UWF help desk agents to provide even better support and respond to students much more effectively. We’re looking forward to rolling the knowledge base out as a new support service for the entire student population and doing so without having to increase our headcount or infrastructure.”
"Leading educational institutions like the UWF have an incredible wealth of knowledge that lies within disparate locations,” said Alex Kazerani, CEO of KnowledgeBase Solutions. “As campuses across the country become more technical in nature, it’s important to leverage all that helpful information by making it accessible to help desk staff and students alike. With KnowledgeBase.net, UWF can consolidate valuable information and ensure that it is retained and leveraged as well as passed on when students leave their jobs in the student-staffed support center."
About the University of West Florida:
The University of West Florida is a creative, student-centered institution focused on excellence. The main campus of 1,600 acres of rolling hills and natural woodland along the Escambia River is ten miles north of downtown Pensacola. The university operates the Fort Walton Beach Campus, the Eglin Air Force Base Center, and offices at Naval Air Station Pensacola, Hurlburt Field and Whiting Field. Also, the university manages 23 downtown historic properties, which are being transformed into a living laboratory for students interested in history, archaeology and tourism. The university offers undergraduate degrees in 42 different areas with 116 specializations, master’s degrees in 20 different areas with 45 specializations, two specialist degrees and a doctorate in education with five specializations. Through partnerships with the communities of Northwest Florida, UWF has developed much-needed, new programs, including a four-year nursing degree to meet the pressing demand for nurses, a partnership with Okaloosa-Walton Community College to expand the nursing program east, an Interdisciplinary Technology degree to supply technology workers with subject expertise and a Hospitality, Recreation and Resort Management program.
About KnowledgeBase Solutions, Inc.
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management applications that help unlock the power of a company's knowledge as a means to improve efficiency, competency and profitability. KnowledgeBase.net, the company's flagship product, is a feature-rich knowledge base application that provides the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to end-user questions. Deployed by companies around the world including AT&T Wireless, Canon, ChevronTexaco, DoubleClick, Honda, Sharp, United Healthcare, and the U.S. State Department among hundreds of others, KnowledgeBase.net is easy to use, costs a fraction of traditional Customer Support, Self-Service, and Knowledge Management applications and easily integrates with other CRM software. KnowledgeBase Solutions Inc. is a privately held company headquartered in Los Angeles, CA, USA.
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